https://cohostpodcasting.com <![CDATA[Wise Tales]]> en 6f7e6154-6b6a-42de-8431-1cc445eba25e Mon, 05 Aug 2024 07:29:26 -0400 Sun, 05 Jul 2026 07:26:41 -0400 https://wisetail.com <![CDATA[Wise Tales]]> https://files.cohostpodcasting.com/quill-file-prod/f1342edf-a60f-4a04-b813-65d126a131bd/shows/6f7e6154-6b6a-42de-8431-1cc445eba25e/cover-art/original_0d8096827e275b784f641dad5d70eef4.png https://wisetail.com episodic false https://feeds.cohostpodcasting.com/tLioZJZt wisetail.podcast@gmail.com <![CDATA[Future-Proofing Work With AI and Smarter Tech]]> Donna Herbel, Founder of Blue Phoenix Learning and Co-Founder and COO at Savii, joins us to share how technology and AI empower frontline teams, preserve institutional knowledge and shape confident leaders. Drawing on decades of experience in hospitality training and leadership development, Donna highlights how organizations can turn chaos into clarity through practical strategies, people-first leadership and the right tech.


Key Takeaways:


(01:43) Understand where opportunities exist but remain untapped, focusing on improvements that can drive better outcomes.

(03:16) Use technology to manage repetitive and administrative tasks, allowing people to concentrate on work that creates a deeper impact.

(05:33) Technology delivers timely, accessible information at the point of need, enabling confident decisions and reducing reliance on memory or guesswork.

(08:10) Build confidence for employees by offering tools and systems that allow them to learn, adapt and perform without unnecessary pressure.

(10:12) Prevent the loss of valuable talent by ensuring technology supports operational processes, enabling people to focus on leadership and relationship-building skills.

(14:23) Provide leaders with just-in-time guidance and proven approaches to handle complex conversations and challenges with greater confidence.

(20:17) Capture and preserve organizational knowledge by using modern tools to document, repurpose and share the expertise of experienced individuals.

(25:51) Regularly evaluate established practices to determine what remains effective and where new approaches can drive improved efficiency and outcomes.


Resources Mentioned:


Donna Herbel

https://www.linkedin.com/in/donnaherbel/


Savii | LinkedIn

https://www.linkedin.com/company/saviico/


Savii | Website

https://savii.ai/lets-talk/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Descript

https://web.descript.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 03 Sep 2025 00:00:00 -0400 https://wisetail.com 30:30 Donna Herbel, Founder of Blue Phoenix Learning and Co-Founder and COO at Savii, joins us to share how technology and AI empower frontline teams, preserve institutional knowledge and shape confident leaders. Drawing on decades of experience in hospitality training and leadership development, Donna highlights how organizations can turn chaos into clarity through practical strategies, people-first leadership and the right tech.


Key Takeaways:


(01:43) Understand where opportunities exist but remain untapped, focusing on improvements that can drive better outcomes.

(03:16) Use technology to manage repetitive and administrative tasks, allowing people to concentrate on work that creates a deeper impact.

(05:33) Technology delivers timely, accessible information at the point of need, enabling confident decisions and reducing reliance on memory or guesswork.

(08:10) Build confidence for employees by offering tools and systems that allow them to learn, adapt and perform without unnecessary pressure.

(10:12) Prevent the loss of valuable talent by ensuring technology supports operational processes, enabling people to focus on leadership and relationship-building skills.

(14:23) Provide leaders with just-in-time guidance and proven approaches to handle complex conversations and challenges with greater confidence.

(20:17) Capture and preserve organizational knowledge by using modern tools to document, repurpose and share the expertise of experienced individuals.

(25:51) Regularly evaluate established practices to determine what remains effective and where new approaches can drive improved efficiency and outcomes.


Resources Mentioned:


Donna Herbel

https://www.linkedin.com/in/donnaherbel/


Savii | LinkedIn

https://www.linkedin.com/company/saviico/


Savii | Website

https://savii.ai/lets-talk/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Descript

https://web.descript.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Donna Herbel, Founder of Blue Phoenix Learning and Co-Founder and COO at Savii, joins us to share how technology and AI empower frontline teams, preserve institutional knowledge and shape confident leaders. Drawing on decades of experience in hospitality training and leadership development, Donna highlights how organizations can turn chaos into clarity through practical strategies, people-first leadership and the right tech.


Key Takeaways:


(01:43) Understand where opportunities exist but remain untapped, focusing on improvements that can drive better outcomes.

(03:16) Use technology to manage repetitive and administrative tasks, allowing people to concentrate on work that creates a deeper impact.

(05:33) Technology delivers timely, accessible information at the point of need, enabling confident decisions and reducing reliance on memory or guesswork.

(08:10) Build confidence for employees by offering tools and systems that allow them to learn, adapt and perform without unnecessary pressure.

(10:12) Prevent the loss of valuable talent by ensuring technology supports operational processes, enabling people to focus on leadership and relationship-building skills.

(14:23) Provide leaders with just-in-time guidance and proven approaches to handle complex conversations and challenges with greater confidence.

(20:17) Capture and preserve organizational knowledge by using modern tools to document, repurpose and share the expertise of experienced individuals.

(25:51) Regularly evaluate established practices to determine what remains effective and where new approaches can drive improved efficiency and outcomes.


Resources Mentioned:


Donna Herbel

https://www.linkedin.com/in/donnaherbel/


Savii | LinkedIn

https://www.linkedin.com/company/saviico/


Savii | Website

https://savii.ai/lets-talk/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Descript

https://web.descript.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full <![CDATA[Ditch the Scripts: How Play, Failure and Improv Are Revolutionizing Hospitality Training]]> Audrey Benet, Director of Training at GuestCounts Hospitality, shares insights into how modern training techniques can transform learning in the hospitality space. With two decades of experience leading operations, culture and training for global brands, Audrey brings a human-centered perspective to scaling systems while prioritizing team well-being.


Audrey outlines how humor, improv and technology help make learning more effective and inclusive. She emphasizes the importance of creating safe environments where team members can fail forward, build soft skills and grow into confident leaders through practical experience and collaborative feedback.


Key Takeaways:


(02:18) Introducing game-based learning makes training more approachable and removes traditional barriers to participation.

(07:35) Interpersonal dynamics are at the core of service industries, making flexibility and human connection central to effective learning.

(09:39) Technology can support a learner-first approach by allowing individuals to absorb foundational material independently before applying it on the job.

(11:40) Simulated practice and early exposure to decision-making roles can accelerate leadership development and readiness.

(14:20) Communication skills, especially the ability to give and receive feedback, are best developed through frequent, low-stakes repetition.

(16:02) Embedding structured feedback into everyday routines helps build emotional resilience and fosters stronger workplace relationships.

(18:19) Collaborative group training formats can make even sensitive topics, like interview conduct, more memorable and participatory.

(22:03) When organizations create environments that support experimentation and recovery from mistakes, they build deeper trust among teams and strengthen cultural alignment.


Resources Mentioned:


Audrey Benet

https://www.linkedin.com/in/audreyabenet/


GuestCounts Hospitality | LinkedIn

https://www.linkedin.com/company/guestcounts-hospitality/


GuestCounts Hospitality | Website

https://www.guestcounts.com


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Chart

https://www.chart.org/


Walt Disney World College of Hospitality and Culinary Arts

https://valenciacollege.edu/locations/downtown/walt-disney-world-center-for-culinary-arts-and-hospitality.php


Jeff Wirth – Interactive PlayLab

https://www.linkedin.com/in/jeff-wirth-54028032/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Tue, 12 Aug 2025 06:46:53 -0400 https://wisetail.com 26:25 Audrey Benet, Director of Training at GuestCounts Hospitality, shares insights into how modern training techniques can transform learning in the hospitality space. With two decades of experience leading operations, culture and training for global brands, Audrey brings a human-centered perspective to scaling systems while prioritizing team well-being.


Audrey outlines how humor, improv and technology help make learning more effective and inclusive. She emphasizes the importance of creating safe environments where team members can fail forward, build soft skills and grow into confident leaders through practical experience and collaborative feedback.


Key Takeaways:


(02:18) Introducing game-based learning makes training more approachable and removes traditional barriers to participation.

(07:35) Interpersonal dynamics are at the core of service industries, making flexibility and human connection central to effective learning.

(09:39) Technology can support a learner-first approach by allowing individuals to absorb foundational material independently before applying it on the job.

(11:40) Simulated practice and early exposure to decision-making roles can accelerate leadership development and readiness.

(14:20) Communication skills, especially the ability to give and receive feedback, are best developed through frequent, low-stakes repetition.

(16:02) Embedding structured feedback into everyday routines helps build emotional resilience and fosters stronger workplace relationships.

(18:19) Collaborative group training formats can make even sensitive topics, like interview conduct, more memorable and participatory.

(22:03) When organizations create environments that support experimentation and recovery from mistakes, they build deeper trust among teams and strengthen cultural alignment.


Resources Mentioned:


Audrey Benet

https://www.linkedin.com/in/audreyabenet/


GuestCounts Hospitality | LinkedIn

https://www.linkedin.com/company/guestcounts-hospitality/


GuestCounts Hospitality | Website

https://www.guestcounts.com


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Chart

https://www.chart.org/


Walt Disney World College of Hospitality and Culinary Arts

https://valenciacollege.edu/locations/downtown/walt-disney-world-center-for-culinary-arts-and-hospitality.php


Jeff Wirth – Interactive PlayLab

https://www.linkedin.com/in/jeff-wirth-54028032/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Audrey Benet, Director of Training at GuestCounts Hospitality, shares insights into how modern training techniques can transform learning in the hospitality space. With two decades of experience leading operations, culture and training for global brands, Audrey brings a human-centered perspective to scaling systems while prioritizing team well-being.


Audrey outlines how humor, improv and technology help make learning more effective and inclusive. She emphasizes the importance of creating safe environments where team members can fail forward, build soft skills and grow into confident leaders through practical experience and collaborative feedback.


Key Takeaways:


(02:18) Introducing game-based learning makes training more approachable and removes traditional barriers to participation.

(07:35) Interpersonal dynamics are at the core of service industries, making flexibility and human connection central to effective learning.

(09:39) Technology can support a learner-first approach by allowing individuals to absorb foundational material independently before applying it on the job.

(11:40) Simulated practice and early exposure to decision-making roles can accelerate leadership development and readiness.

(14:20) Communication skills, especially the ability to give and receive feedback, are best developed through frequent, low-stakes repetition.

(16:02) Embedding structured feedback into everyday routines helps build emotional resilience and fosters stronger workplace relationships.

(18:19) Collaborative group training formats can make even sensitive topics, like interview conduct, more memorable and participatory.

(22:03) When organizations create environments that support experimentation and recovery from mistakes, they build deeper trust among teams and strengthen cultural alignment.


Resources Mentioned:


Audrey Benet

https://www.linkedin.com/in/audreyabenet/


GuestCounts Hospitality | LinkedIn

https://www.linkedin.com/company/guestcounts-hospitality/


GuestCounts Hospitality | Website

https://www.guestcounts.com


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Chart

https://www.chart.org/


Walt Disney World College of Hospitality and Culinary Arts

https://valenciacollege.edu/locations/downtown/walt-disney-world-center-for-culinary-arts-and-hospitality.php


Jeff Wirth – Interactive PlayLab

https://www.linkedin.com/in/jeff-wirth-54028032/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full <![CDATA[The Hidden Revenue Stream Most Restaurants Overlook]]> In this episode, we speak to Mike Stasko, President at Sunny Street Cafe, a breakfast and lunch restaurant group headquartered in Columbus, Ohio with 22 locations across the US. Mike offers insight into how the brand scales with intention, blending consistency with adaptability to support both franchisee success and long-term growth.


Mike shares how a clear but flexible brand framework enables franchisees to remain consistent while still adapting to their local markets. He discusses how the business maintains operational simplicity while creating room for innovation, from regional menu options to evolving service models. He also explains how scalable infrastructure, culture and technology play a central role in ensuring sustainable growth across the franchise network.


Key Takeaways:


(04:14) Adapting physical formats and configurations creates efficiencies and allows for better alignment with diverse markets and site constraints.

(06:21) Prioritizing local involvement as part of early planning helps build stronger community relationships and establishes trust from the outset.

(09:20) Exploring off-peak opportunities can reveal adjacent revenue streams aligned with operational strengths.

(10:09) Mastering the delivery of complex offerings at scale requires thoughtful process design and operational discipline across all units.

(12:55) Long-term resilience is often shaped by decisions made in challenging times, particularly the ability to stay committed to promising initiatives.

(14:23) Investing in system-wide technology enables improved performance tracking, streamlined labor processes and enhanced visibility across the brand.

(16:33) A centralized training and development platform supports consistent learning, employee engagement and smoother onboarding across a growing network.

(17:10) Creating a balanced work environment with predictable hours helps improve employee retention and satisfaction.

(18:39) Establishing a culture rooted in bold thinking encourages continuous improvement and reinforces alignment across franchise operators and staff.


Resources Mentioned:


Mike Stasko

https://www.linkedin.com/in/mike-stasko-6240411/


Sunny Street Cafe | LinkedIn

https://www.linkedin.com/company/sunnystreetcafe/


Sunny Street Cafe | Website

https://sunnystreetcafe.com/


Wisetail | Website

https://wisetail.com/


Toast POS

https://pos.toasttab.com/



Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Mon, 21 Jul 2025 00:00:00 -0400 https://wisetail.com 20:36 In this episode, we speak to Mike Stasko, President at Sunny Street Cafe, a breakfast and lunch restaurant group headquartered in Columbus, Ohio with 22 locations across the US. Mike offers insight into how the brand scales with intention, blending consistency with adaptability to support both franchisee success and long-term growth.


Mike shares how a clear but flexible brand framework enables franchisees to remain consistent while still adapting to their local markets. He discusses how the business maintains operational simplicity while creating room for innovation, from regional menu options to evolving service models. He also explains how scalable infrastructure, culture and technology play a central role in ensuring sustainable growth across the franchise network.


Key Takeaways:


(04:14) Adapting physical formats and configurations creates efficiencies and allows for better alignment with diverse markets and site constraints.

(06:21) Prioritizing local involvement as part of early planning helps build stronger community relationships and establishes trust from the outset.

(09:20) Exploring off-peak opportunities can reveal adjacent revenue streams aligned with operational strengths.

(10:09) Mastering the delivery of complex offerings at scale requires thoughtful process design and operational discipline across all units.

(12:55) Long-term resilience is often shaped by decisions made in challenging times, particularly the ability to stay committed to promising initiatives.

(14:23) Investing in system-wide technology enables improved performance tracking, streamlined labor processes and enhanced visibility across the brand.

(16:33) A centralized training and development platform supports consistent learning, employee engagement and smoother onboarding across a growing network.

(17:10) Creating a balanced work environment with predictable hours helps improve employee retention and satisfaction.

(18:39) Establishing a culture rooted in bold thinking encourages continuous improvement and reinforces alignment across franchise operators and staff.


Resources Mentioned:


Mike Stasko

https://www.linkedin.com/in/mike-stasko-6240411/


Sunny Street Cafe | LinkedIn

https://www.linkedin.com/company/sunnystreetcafe/


Sunny Street Cafe | Website

https://sunnystreetcafe.com/


Wisetail | Website

https://wisetail.com/


Toast POS

https://pos.toasttab.com/



Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> In this episode, we speak to Mike Stasko, President at Sunny Street Cafe, a breakfast and lunch restaurant group headquartered in Columbus, Ohio with 22 locations across the US. Mike offers insight into how the brand scales with intention, blending consistency with adaptability to support both franchisee success and long-term growth.


Mike shares how a clear but flexible brand framework enables franchisees to remain consistent while still adapting to their local markets. He discusses how the business maintains operational simplicity while creating room for innovation, from regional menu options to evolving service models. He also explains how scalable infrastructure, culture and technology play a central role in ensuring sustainable growth across the franchise network.


Key Takeaways:


(04:14) Adapting physical formats and configurations creates efficiencies and allows for better alignment with diverse markets and site constraints.

(06:21) Prioritizing local involvement as part of early planning helps build stronger community relationships and establishes trust from the outset.

(09:20) Exploring off-peak opportunities can reveal adjacent revenue streams aligned with operational strengths.

(10:09) Mastering the delivery of complex offerings at scale requires thoughtful process design and operational discipline across all units.

(12:55) Long-term resilience is often shaped by decisions made in challenging times, particularly the ability to stay committed to promising initiatives.

(14:23) Investing in system-wide technology enables improved performance tracking, streamlined labor processes and enhanced visibility across the brand.

(16:33) A centralized training and development platform supports consistent learning, employee engagement and smoother onboarding across a growing network.

(17:10) Creating a balanced work environment with predictable hours helps improve employee retention and satisfaction.

(18:39) Establishing a culture rooted in bold thinking encourages continuous improvement and reinforces alignment across franchise operators and staff.


Resources Mentioned:


Mike Stasko

https://www.linkedin.com/in/mike-stasko-6240411/


Sunny Street Cafe | LinkedIn

https://www.linkedin.com/company/sunnystreetcafe/


Sunny Street Cafe | Website

https://sunnystreetcafe.com/


Wisetail | Website

https://wisetail.com/


Toast POS

https://pos.toasttab.com/



Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full <![CDATA[The Hidden Power of Day One and Why It Determines Everything]]> On this episode we feature Wesley Epstein, Director of Training and Franchise Business Consultant at Eggs Up Grill, who shares how culture and hospitality fuel operational excellence across a growing restaurant franchise. Wesley explains how consistency and connection are built from day one through onboarding, digital training and ongoing franchise support to ensure every guest and team member experiences the same brand DNA at every location.


Wesley also highlights the use of Wisetail’s LMS, branded internally as Egg Yolk University, to deliver scalable, personalized training while preserving the human-first values at the core of the brand.


Key Takeaways:


(02:05) A strong first-day experience helps set expectations, ease uncertainty and introduce new team members to workplace culture.

(05:12) Digital platforms enhance traditional training by reinforcing values and standards through consistent, accessible content.

(06:59) Adapting training methods to different learning styles supports better knowledge retention and overall employee performance.

(09:29) Guest feedback provides valuable insights that can shape coaching conversations and reinforce what’s working well.

(11:25) Recognizing all staff roles for their contributions, even when not publicly acknowledged, builds a sense of inclusion and appreciation.

(13:16) Welcoming new leaders from outside the industry creates opportunities to shape habits and instill values from the start.

(15:30) Clear communication channels and structured peer groups help maintain consistency and alignment as organizations grow.

(16:58) Regular forums for knowledge-sharing allow teams to exchange practical strategies and promote operational excellence.

(18:00) Feedback loops between leadership and staff can drive innovation and continuous improvement in systems and workflows.


Resources Mentioned:


Wesley Epstein

https://www.linkedin.com/in/waepstein/


Eggs Up Grill | LinkedIn

https://www.linkedin.com/company/eggs-up-grill/


Eggs Up Grill | Website

https://www.eggsupgrill.com/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Restaurant Franchising and Innovation Summit

https://franchisinginnovation.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 09 Jul 2025 07:13:11 -0400 https://wisetail.com 20:21 On this episode we feature Wesley Epstein, Director of Training and Franchise Business Consultant at Eggs Up Grill, who shares how culture and hospitality fuel operational excellence across a growing restaurant franchise. Wesley explains how consistency and connection are built from day one through onboarding, digital training and ongoing franchise support to ensure every guest and team member experiences the same brand DNA at every location.


Wesley also highlights the use of Wisetail’s LMS, branded internally as Egg Yolk University, to deliver scalable, personalized training while preserving the human-first values at the core of the brand.


Key Takeaways:


(02:05) A strong first-day experience helps set expectations, ease uncertainty and introduce new team members to workplace culture.

(05:12) Digital platforms enhance traditional training by reinforcing values and standards through consistent, accessible content.

(06:59) Adapting training methods to different learning styles supports better knowledge retention and overall employee performance.

(09:29) Guest feedback provides valuable insights that can shape coaching conversations and reinforce what’s working well.

(11:25) Recognizing all staff roles for their contributions, even when not publicly acknowledged, builds a sense of inclusion and appreciation.

(13:16) Welcoming new leaders from outside the industry creates opportunities to shape habits and instill values from the start.

(15:30) Clear communication channels and structured peer groups help maintain consistency and alignment as organizations grow.

(16:58) Regular forums for knowledge-sharing allow teams to exchange practical strategies and promote operational excellence.

(18:00) Feedback loops between leadership and staff can drive innovation and continuous improvement in systems and workflows.


Resources Mentioned:


Wesley Epstein

https://www.linkedin.com/in/waepstein/


Eggs Up Grill | LinkedIn

https://www.linkedin.com/company/eggs-up-grill/


Eggs Up Grill | Website

https://www.eggsupgrill.com/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Restaurant Franchising and Innovation Summit

https://franchisinginnovation.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> On this episode we feature Wesley Epstein, Director of Training and Franchise Business Consultant at Eggs Up Grill, who shares how culture and hospitality fuel operational excellence across a growing restaurant franchise. Wesley explains how consistency and connection are built from day one through onboarding, digital training and ongoing franchise support to ensure every guest and team member experiences the same brand DNA at every location.


Wesley also highlights the use of Wisetail’s LMS, branded internally as Egg Yolk University, to deliver scalable, personalized training while preserving the human-first values at the core of the brand.


Key Takeaways:


(02:05) A strong first-day experience helps set expectations, ease uncertainty and introduce new team members to workplace culture.

(05:12) Digital platforms enhance traditional training by reinforcing values and standards through consistent, accessible content.

(06:59) Adapting training methods to different learning styles supports better knowledge retention and overall employee performance.

(09:29) Guest feedback provides valuable insights that can shape coaching conversations and reinforce what’s working well.

(11:25) Recognizing all staff roles for their contributions, even when not publicly acknowledged, builds a sense of inclusion and appreciation.

(13:16) Welcoming new leaders from outside the industry creates opportunities to shape habits and instill values from the start.

(15:30) Clear communication channels and structured peer groups help maintain consistency and alignment as organizations grow.

(16:58) Regular forums for knowledge-sharing allow teams to exchange practical strategies and promote operational excellence.

(18:00) Feedback loops between leadership and staff can drive innovation and continuous improvement in systems and workflows.


Resources Mentioned:


Wesley Epstein

https://www.linkedin.com/in/waepstein/


Eggs Up Grill | LinkedIn

https://www.linkedin.com/company/eggs-up-grill/


Eggs Up Grill | Website

https://www.eggsupgrill.com/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Restaurant Franchising and Innovation Summit

https://franchisinginnovation.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full <![CDATA[From Boring to Blockbuster: Rethinking Frontline Training]]> Julius Ridgley, Director of Learning and Development at Primanti Bros. Restaurant and Bar, joins us to share how he applies a creative, culture-driven approach to workplace training. With a deep-rooted background in hospitality and a passion for pop culture, Julius shares how his role goes beyond designing courses to shaping mindset, motivation and community. He explains how humor, personal connection and cultural relevance drive meaningful learning experiences that resonate across generations.


Key Takeaways:


(02:33) Embracing titles and themes that reflect both personality and mission can create stronger identification with learning leadership.

(05:06) Integrating cultural references into training content can make lessons more accessible and easier to retain.

(07:12) Positive reactions from learners can reflect a deeper emotional connection to content and signal cultural impact.

(09:25) Increased adoption of learning systems often results from both engaging content and consistent accountability.

(11:33) Including personalized elements in training can humanize the learning process and foster stronger engagement.

(13:04) Encouraging knowledge-sharing and collaboration helps establish a culture of continuous improvement.

(15:11) Designing relevant content requires self-awareness and understanding of the audience's generational preferences.

(18:41) A blended learning model can provide flexibility while respecting the operational demands of frontline roles.

(22:39) Personal connection, whether virtual or in person, plays a central role in building trust and reinforcing learning outcomes.


Resources Mentioned:


Julius Ridgley

https://www.linkedin.com/in/julius-ridgley-mba-2504b433/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Primanti Bros. Restaurant and Bar | LinkedIn

https://www.linkedin.com/company/primanti-brothers-restaurants/


Primanti Bros. Restaurant and Bar | Website

https://primantibros.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 18 Jun 2025 10:56:55 -0400 https://wisetail.com 27:42 Julius Ridgley, Director of Learning and Development at Primanti Bros. Restaurant and Bar, joins us to share how he applies a creative, culture-driven approach to workplace training. With a deep-rooted background in hospitality and a passion for pop culture, Julius shares how his role goes beyond designing courses to shaping mindset, motivation and community. He explains how humor, personal connection and cultural relevance drive meaningful learning experiences that resonate across generations.


Key Takeaways:


(02:33) Embracing titles and themes that reflect both personality and mission can create stronger identification with learning leadership.

(05:06) Integrating cultural references into training content can make lessons more accessible and easier to retain.

(07:12) Positive reactions from learners can reflect a deeper emotional connection to content and signal cultural impact.

(09:25) Increased adoption of learning systems often results from both engaging content and consistent accountability.

(11:33) Including personalized elements in training can humanize the learning process and foster stronger engagement.

(13:04) Encouraging knowledge-sharing and collaboration helps establish a culture of continuous improvement.

(15:11) Designing relevant content requires self-awareness and understanding of the audience's generational preferences.

(18:41) A blended learning model can provide flexibility while respecting the operational demands of frontline roles.

(22:39) Personal connection, whether virtual or in person, plays a central role in building trust and reinforcing learning outcomes.


Resources Mentioned:


Julius Ridgley

https://www.linkedin.com/in/julius-ridgley-mba-2504b433/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Primanti Bros. Restaurant and Bar | LinkedIn

https://www.linkedin.com/company/primanti-brothers-restaurants/


Primanti Bros. Restaurant and Bar | Website

https://primantibros.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Julius Ridgley, Director of Learning and Development at Primanti Bros. Restaurant and Bar, joins us to share how he applies a creative, culture-driven approach to workplace training. With a deep-rooted background in hospitality and a passion for pop culture, Julius shares how his role goes beyond designing courses to shaping mindset, motivation and community. He explains how humor, personal connection and cultural relevance drive meaningful learning experiences that resonate across generations.


Key Takeaways:


(02:33) Embracing titles and themes that reflect both personality and mission can create stronger identification with learning leadership.

(05:06) Integrating cultural references into training content can make lessons more accessible and easier to retain.

(07:12) Positive reactions from learners can reflect a deeper emotional connection to content and signal cultural impact.

(09:25) Increased adoption of learning systems often results from both engaging content and consistent accountability.

(11:33) Including personalized elements in training can humanize the learning process and foster stronger engagement.

(13:04) Encouraging knowledge-sharing and collaboration helps establish a culture of continuous improvement.

(15:11) Designing relevant content requires self-awareness and understanding of the audience's generational preferences.

(18:41) A blended learning model can provide flexibility while respecting the operational demands of frontline roles.

(22:39) Personal connection, whether virtual or in person, plays a central role in building trust and reinforcing learning outcomes.


Resources Mentioned:


Julius Ridgley

https://www.linkedin.com/in/julius-ridgley-mba-2504b433/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Primanti Bros. Restaurant and Bar | LinkedIn

https://www.linkedin.com/company/primanti-brothers-restaurants/


Primanti Bros. Restaurant and Bar | Website

https://primantibros.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full <![CDATA[Why Connection Might Be the Most Powerful Business Strategy]]> We speak with Robin Robison, President at Thrive Restaurant Group, who leads the growth of Modern Market Eatery and HomeGrown. With past leadership roles at Red Robin, Bob Evans and Chili’s, Robin brings decades of experience in brand strategy, operations and people development. In this conversation, she shares how a people-first approach, amplified by the right technology, can elevate both team performance and guest satisfaction.


Robin reflects on how technology must not only drive operational efficiency but also support deeper human connection. From using learning platforms to simplify onboarding to ensuring that even takeout orders carry a sense of hospitality, she emphasizes the need for systems that work in harmony with brand values. Robin also explores the importance of developing emerging leaders, encouraging curiosity and building culture through intentional leadership.


Key Takeaways:


(02:12) Technology should feel invisible in daily operations — when systems are intuitive and seamless, teams stay focused and guests receive better service.

(04:00) Microlearning through short, engaging formats gives teams the autonomy to learn on demand, reinforcing skills without disrupting the pace of service.

(08:36) Internal culture must align with public messaging. Guests and employees should experience the same values promised across all brand platforms.

(09:49) In off-premise channels, hospitality depends on operational accuracy and thoughtful packaging to communicate care when human interaction is absent.

(14:19) A mindset of ongoing curiosity helps leaders maximize existing systems, uncover new features and future-proof operations through better integrations.

(17:24) Asking about individual goals builds stronger team dynamics and helps leaders tailor growth opportunities to meet people where they are.

(19:13) Representation matters. When employees see someone who has navigated the journey before them, it expands their belief in what’s possible.

(22:29) Leadership requires emotional presence, courageous honesty and relational investment, especially in today’s socially fragmented, tech-driven world.

(24:01) Gratitude fosters perspective and contentment, anchoring both personal fulfillment and a more grounded, resilient organizational culture.


Resources Mentioned:


Robin Robison

https://www.linkedin.com/in/robin-robison-b8b7272/

Thrive Restaurant Group

https://www.linkedin.com/company/thriverestaurantgroup/


Thrive Restaurant Group website -

https://www.thriverestaurantgroup.com/

Wisetail | Website

https://wisetail.com

LEAD (Leadership, Exploration and Development) -

https://leadnetwork.squarespace.com/

Modern Market Eatery -

https://modernmarket.com/

HomeGrown -

https://homegrownkitchen.com/

Chili’s -

https://www.chilis.com/

Brinker International -

https://www.brinker.com/

Women’s Foodservice Forum (WFF) -

https://wff.org/


Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Mon, 05 May 2025 08:07:00 -0400 https://wisetail.com 25:30 We speak with Robin Robison, President at Thrive Restaurant Group, who leads the growth of Modern Market Eatery and HomeGrown. With past leadership roles at Red Robin, Bob Evans and Chili’s, Robin brings decades of experience in brand strategy, operations and people development. In this conversation, she shares how a people-first approach, amplified by the right technology, can elevate both team performance and guest satisfaction.


Robin reflects on how technology must not only drive operational efficiency but also support deeper human connection. From using learning platforms to simplify onboarding to ensuring that even takeout orders carry a sense of hospitality, she emphasizes the need for systems that work in harmony with brand values. Robin also explores the importance of developing emerging leaders, encouraging curiosity and building culture through intentional leadership.


Key Takeaways:


(02:12) Technology should feel invisible in daily operations — when systems are intuitive and seamless, teams stay focused and guests receive better service.

(04:00) Microlearning through short, engaging formats gives teams the autonomy to learn on demand, reinforcing skills without disrupting the pace of service.

(08:36) Internal culture must align with public messaging. Guests and employees should experience the same values promised across all brand platforms.

(09:49) In off-premise channels, hospitality depends on operational accuracy and thoughtful packaging to communicate care when human interaction is absent.

(14:19) A mindset of ongoing curiosity helps leaders maximize existing systems, uncover new features and future-proof operations through better integrations.

(17:24) Asking about individual goals builds stronger team dynamics and helps leaders tailor growth opportunities to meet people where they are.

(19:13) Representation matters. When employees see someone who has navigated the journey before them, it expands their belief in what’s possible.

(22:29) Leadership requires emotional presence, courageous honesty and relational investment, especially in today’s socially fragmented, tech-driven world.

(24:01) Gratitude fosters perspective and contentment, anchoring both personal fulfillment and a more grounded, resilient organizational culture.


Resources Mentioned:


Robin Robison

https://www.linkedin.com/in/robin-robison-b8b7272/

Thrive Restaurant Group

https://www.linkedin.com/company/thriverestaurantgroup/


Thrive Restaurant Group website -

https://www.thriverestaurantgroup.com/

Wisetail | Website

https://wisetail.com

LEAD (Leadership, Exploration and Development) -

https://leadnetwork.squarespace.com/

Modern Market Eatery -

https://modernmarket.com/

HomeGrown -

https://homegrownkitchen.com/

Chili’s -

https://www.chilis.com/

Brinker International -

https://www.brinker.com/

Women’s Foodservice Forum (WFF) -

https://wff.org/


Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> We speak with Robin Robison, President at Thrive Restaurant Group, who leads the growth of Modern Market Eatery and HomeGrown. With past leadership roles at Red Robin, Bob Evans and Chili’s, Robin brings decades of experience in brand strategy, operations and people development. In this conversation, she shares how a people-first approach, amplified by the right technology, can elevate both team performance and guest satisfaction.


Robin reflects on how technology must not only drive operational efficiency but also support deeper human connection. From using learning platforms to simplify onboarding to ensuring that even takeout orders carry a sense of hospitality, she emphasizes the need for systems that work in harmony with brand values. Robin also explores the importance of developing emerging leaders, encouraging curiosity and building culture through intentional leadership.


Key Takeaways:


(02:12) Technology should feel invisible in daily operations — when systems are intuitive and seamless, teams stay focused and guests receive better service.

(04:00) Microlearning through short, engaging formats gives teams the autonomy to learn on demand, reinforcing skills without disrupting the pace of service.

(08:36) Internal culture must align with public messaging. Guests and employees should experience the same values promised across all brand platforms.

(09:49) In off-premise channels, hospitality depends on operational accuracy and thoughtful packaging to communicate care when human interaction is absent.

(14:19) A mindset of ongoing curiosity helps leaders maximize existing systems, uncover new features and future-proof operations through better integrations.

(17:24) Asking about individual goals builds stronger team dynamics and helps leaders tailor growth opportunities to meet people where they are.

(19:13) Representation matters. When employees see someone who has navigated the journey before them, it expands their belief in what’s possible.

(22:29) Leadership requires emotional presence, courageous honesty and relational investment, especially in today’s socially fragmented, tech-driven world.

(24:01) Gratitude fosters perspective and contentment, anchoring both personal fulfillment and a more grounded, resilient organizational culture.


Resources Mentioned:


Robin Robison

https://www.linkedin.com/in/robin-robison-b8b7272/

Thrive Restaurant Group

https://www.linkedin.com/company/thriverestaurantgroup/


Thrive Restaurant Group website -

https://www.thriverestaurantgroup.com/

Wisetail | Website

https://wisetail.com

LEAD (Leadership, Exploration and Development) -

https://leadnetwork.squarespace.com/

Modern Market Eatery -

https://modernmarket.com/

HomeGrown -

https://homegrownkitchen.com/

Chili’s -

https://www.chilis.com/

Brinker International -

https://www.brinker.com/

Women’s Foodservice Forum (WFF) -

https://wff.org/


Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full <![CDATA[The Secret Weapon Great Leaders Use in the First 90 Days]]> Cody Pepper, CEO at Fast Fresh Brands, shares his journey and recent strategic moves in the healthy fast-casual dining space. Cody's career path began with Bee Healthy Cafe, where he transitioned from a customer to a consultant, co-owner and, eventually, CEO. In 2025, he formed Fast Fresh Brands, bringing Bee Healthy Cafe under its umbrella and acquiring Florida-based Nature's Table.


Cody discusses his growth strategy, focusing on innovation and customer experience. He highlights the importance of communication during acquisitions and explains how Fast Fresh Brands is integrating Nature's Table into its operations.


Key Takeaways:


(01:31) Aligning acquired brands with existing models is crucial for identifying opportunities for growth and innovation. This strategic alignment helps leverage synergies and enhance overall performance.

(02:56) The initial post-acquisition phase focuses on listening, communicating and implementing shared services. This phase is crucial for building trust and understanding among stakeholders.

(05:20) Effective communication with internal stakeholders is vital for building confidence and trust during acquisitions. This involves transparent and timely communication to avoid speculation and fear among employees.

(06:59) Personal communication with franchisees and vendors ensures transparency and trust. This personal touch helps build strong relationships and aligns everyone with the new vision.

(08:06) Regular town halls update stakeholders on progress toward strategic plans. This ongoing communication keeps everyone informed and engaged throughout the integration process.

(09:38) Decisions are guided by their impact on the guest experience, ensuring that centralization does not compromise quality. This customer-centric approach ensures that any changes benefit the end user.

(12:35) Adopting successful processes from acquired brands can improve growth. This learning from each other's strengths helps to improve overall franchise sales processes.

(14:08) Focusing on people and customer experience is essential during change. This ensures that all stakeholders, including employees and founders, are considered during transitions.


Resources Mentioned:


Cody Pepper

https://www.linkedin.com/in/cody-pepper-280200a1/


Fast Fresh Brands

https://www.linkedin.com/company/fast-fresh-brands/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Tue, 22 Apr 2025 09:03:25 -0400 https://wisetail.com 18:45 Cody Pepper, CEO at Fast Fresh Brands, shares his journey and recent strategic moves in the healthy fast-casual dining space. Cody's career path began with Bee Healthy Cafe, where he transitioned from a customer to a consultant, co-owner and, eventually, CEO. In 2025, he formed Fast Fresh Brands, bringing Bee Healthy Cafe under its umbrella and acquiring Florida-based Nature's Table.


Cody discusses his growth strategy, focusing on innovation and customer experience. He highlights the importance of communication during acquisitions and explains how Fast Fresh Brands is integrating Nature's Table into its operations.


Key Takeaways:


(01:31) Aligning acquired brands with existing models is crucial for identifying opportunities for growth and innovation. This strategic alignment helps leverage synergies and enhance overall performance.

(02:56) The initial post-acquisition phase focuses on listening, communicating and implementing shared services. This phase is crucial for building trust and understanding among stakeholders.

(05:20) Effective communication with internal stakeholders is vital for building confidence and trust during acquisitions. This involves transparent and timely communication to avoid speculation and fear among employees.

(06:59) Personal communication with franchisees and vendors ensures transparency and trust. This personal touch helps build strong relationships and aligns everyone with the new vision.

(08:06) Regular town halls update stakeholders on progress toward strategic plans. This ongoing communication keeps everyone informed and engaged throughout the integration process.

(09:38) Decisions are guided by their impact on the guest experience, ensuring that centralization does not compromise quality. This customer-centric approach ensures that any changes benefit the end user.

(12:35) Adopting successful processes from acquired brands can improve growth. This learning from each other's strengths helps to improve overall franchise sales processes.

(14:08) Focusing on people and customer experience is essential during change. This ensures that all stakeholders, including employees and founders, are considered during transitions.


Resources Mentioned:


Cody Pepper

https://www.linkedin.com/in/cody-pepper-280200a1/


Fast Fresh Brands

https://www.linkedin.com/company/fast-fresh-brands/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Cody Pepper, CEO at Fast Fresh Brands, shares his journey and recent strategic moves in the healthy fast-casual dining space. Cody's career path began with Bee Healthy Cafe, where he transitioned from a customer to a consultant, co-owner and, eventually, CEO. In 2025, he formed Fast Fresh Brands, bringing Bee Healthy Cafe under its umbrella and acquiring Florida-based Nature's Table.


Cody discusses his growth strategy, focusing on innovation and customer experience. He highlights the importance of communication during acquisitions and explains how Fast Fresh Brands is integrating Nature's Table into its operations.


Key Takeaways:


(01:31) Aligning acquired brands with existing models is crucial for identifying opportunities for growth and innovation. This strategic alignment helps leverage synergies and enhance overall performance.

(02:56) The initial post-acquisition phase focuses on listening, communicating and implementing shared services. This phase is crucial for building trust and understanding among stakeholders.

(05:20) Effective communication with internal stakeholders is vital for building confidence and trust during acquisitions. This involves transparent and timely communication to avoid speculation and fear among employees.

(06:59) Personal communication with franchisees and vendors ensures transparency and trust. This personal touch helps build strong relationships and aligns everyone with the new vision.

(08:06) Regular town halls update stakeholders on progress toward strategic plans. This ongoing communication keeps everyone informed and engaged throughout the integration process.

(09:38) Decisions are guided by their impact on the guest experience, ensuring that centralization does not compromise quality. This customer-centric approach ensures that any changes benefit the end user.

(12:35) Adopting successful processes from acquired brands can improve growth. This learning from each other's strengths helps to improve overall franchise sales processes.

(14:08) Focusing on people and customer experience is essential during change. This ensures that all stakeholders, including employees and founders, are considered during transitions.


Resources Mentioned:


Cody Pepper

https://www.linkedin.com/in/cody-pepper-280200a1/


Fast Fresh Brands

https://www.linkedin.com/company/fast-fresh-brands/


Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full <![CDATA[Communication Combo Platter: The Secret to Consistency in Seasonal Teams]]> We are joined by Jamal Rasoully, Founder and CEO at The Halal Shack, a fast-growing brand that brings New York Street food and Afghan flavors to college campuses nationwide. Jamal shares insights into maintaining operational excellence in seasonal business environments and the importance of cultural alignment in leadership.


Key Takeaways:


(01:26) Continuity and excellence are challenging in seasonal businesses.

(03:38) Team connectivity during breaks ensures operational success.

(06:27) Employee turnover varies by region, impacting operational strategies.

(09:42) Upholding a "made with love" philosophy is an ongoing challenge.

(14:28) Root cause analysis aligns operations with core principles.

(15:20) Continuous learning and openness to mistakes are essential for business growth.

(16:26) Hiring individuals with a growth mindset is critical for team success.

(18:15) A clear brand vision helps guide the journey of culinary exploration.


Resources Mentioned:


Jamal Rasoully

https://www.linkedin.com/in/jamal-rasoully-69634946/


The Halal Shack | LinkedIn

https://www.linkedin.com/company/thehalalshack/


The Halal Shack | Website

https://www.thehalalshack.com/


Wisetail Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast






Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Mon, 07 Apr 2025 09:50:08 -0400 https://wisetail.com 19:51 We are joined by Jamal Rasoully, Founder and CEO at The Halal Shack, a fast-growing brand that brings New York Street food and Afghan flavors to college campuses nationwide. Jamal shares insights into maintaining operational excellence in seasonal business environments and the importance of cultural alignment in leadership.


Key Takeaways:


(01:26) Continuity and excellence are challenging in seasonal businesses.

(03:38) Team connectivity during breaks ensures operational success.

(06:27) Employee turnover varies by region, impacting operational strategies.

(09:42) Upholding a "made with love" philosophy is an ongoing challenge.

(14:28) Root cause analysis aligns operations with core principles.

(15:20) Continuous learning and openness to mistakes are essential for business growth.

(16:26) Hiring individuals with a growth mindset is critical for team success.

(18:15) A clear brand vision helps guide the journey of culinary exploration.


Resources Mentioned:


Jamal Rasoully

https://www.linkedin.com/in/jamal-rasoully-69634946/


The Halal Shack | LinkedIn

https://www.linkedin.com/company/thehalalshack/


The Halal Shack | Website

https://www.thehalalshack.com/


Wisetail Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast






Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> We are joined by Jamal Rasoully, Founder and CEO at The Halal Shack, a fast-growing brand that brings New York Street food and Afghan flavors to college campuses nationwide. Jamal shares insights into maintaining operational excellence in seasonal business environments and the importance of cultural alignment in leadership.


Key Takeaways:


(01:26) Continuity and excellence are challenging in seasonal businesses.

(03:38) Team connectivity during breaks ensures operational success.

(06:27) Employee turnover varies by region, impacting operational strategies.

(09:42) Upholding a "made with love" philosophy is an ongoing challenge.

(14:28) Root cause analysis aligns operations with core principles.

(15:20) Continuous learning and openness to mistakes are essential for business growth.

(16:26) Hiring individuals with a growth mindset is critical for team success.

(18:15) A clear brand vision helps guide the journey of culinary exploration.


Resources Mentioned:


Jamal Rasoully

https://www.linkedin.com/in/jamal-rasoully-69634946/


The Halal Shack | LinkedIn

https://www.linkedin.com/company/thehalalshack/


The Halal Shack | Website

https://www.thehalalshack.com/


Wisetail Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast






Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 12 1 <![CDATA[Operational Excellence Meets Passionate Leadership with Kyle Gordon CEO at Dillas Quesadillas]]> Building a restaurant brand from scratch requires grit, vision and a commitment to people-first values. At Dillas Quesadillas, success is fueled by a strong culture, innovative leadership and a willingness to embrace new challenges.


We're joined by Kyle Gordon, Co-Founder and CEO at Dillas Quesadillas, to hear his insights on what it takes to thrive in the competitive restaurant industry. Kyle shares his journey of building a successful restaurant brand, the importance of a people-first culture and leveraging technology to scale operations. With 11 locations and plans for expansion, he explains how Dillas prioritizes culture, leadership and innovation to stay competitive in the quick-service restaurant industry.



Key Takeaways:


(03:03) The key to success lies in making one impactful decision, like prioritizing culture, which can guide growth and establish a strong foundation.

(06:03) Early sacrifices are often unavoidable but recoverable with a robust culture.

(10:40) Internal promotions are ideal, but a mix of external hires brings fresh ideas and challenges existing processes.

(16:09) Technology should simplify operations, enabling general managers to focus on team leadership and customer satisfaction without added friction.

(23:50) Onboarding at Dillas combines personal, face-to-face interactions with consistent technology-driven processes, creating a balanced employee experience.

(27:21) Acting like a large, established brand from the beginning sets the tone for consistency, culture and operational excellence during growth phases.

(29:33) Culture thrives when leaders are empowered to make decisions and when accountability and support coexist, fostering a sense of belonging.

(34:10) Achieving long-term goals starts with focusing on small, impactful daily choices that build momentum and ensure sustainable progress.

(37:47) "Focus on what you can control" is a mantra that emphasizes the importance of mindset, personal choices and showing up prepared every day.



Resources Mentioned:


Kyle Gordon -

https://www.linkedin.com/in/kyle-gordon-7a1ab852/


Dillas Quesadillas | LinkedIn -

https://www.linkedin.com/company/dillas-quesadillas/


Dillas Quesadillas | Website -

https://www.dillas.com


Wisetails Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


HotSchedules -

https://www.fourth.com/


Olo -

https://www.olo.com/


Sling -

https://getsling.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Thu, 06 Feb 2025 02:36:24 -0500 https://wisetail.com 39:24 Building a restaurant brand from scratch requires grit, vision and a commitment to people-first values. At Dillas Quesadillas, success is fueled by a strong culture, innovative leadership and a willingness to embrace new challenges.


We're joined by Kyle Gordon, Co-Founder and CEO at Dillas Quesadillas, to hear his insights on what it takes to thrive in the competitive restaurant industry. Kyle shares his journey of building a successful restaurant brand, the importance of a people-first culture and leveraging technology to scale operations. With 11 locations and plans for expansion, he explains how Dillas prioritizes culture, leadership and innovation to stay competitive in the quick-service restaurant industry.



Key Takeaways:


(03:03) The key to success lies in making one impactful decision, like prioritizing culture, which can guide growth and establish a strong foundation.

(06:03) Early sacrifices are often unavoidable but recoverable with a robust culture.

(10:40) Internal promotions are ideal, but a mix of external hires brings fresh ideas and challenges existing processes.

(16:09) Technology should simplify operations, enabling general managers to focus on team leadership and customer satisfaction without added friction.

(23:50) Onboarding at Dillas combines personal, face-to-face interactions with consistent technology-driven processes, creating a balanced employee experience.

(27:21) Acting like a large, established brand from the beginning sets the tone for consistency, culture and operational excellence during growth phases.

(29:33) Culture thrives when leaders are empowered to make decisions and when accountability and support coexist, fostering a sense of belonging.

(34:10) Achieving long-term goals starts with focusing on small, impactful daily choices that build momentum and ensure sustainable progress.

(37:47) "Focus on what you can control" is a mantra that emphasizes the importance of mindset, personal choices and showing up prepared every day.



Resources Mentioned:


Kyle Gordon -

https://www.linkedin.com/in/kyle-gordon-7a1ab852/


Dillas Quesadillas | LinkedIn -

https://www.linkedin.com/company/dillas-quesadillas/


Dillas Quesadillas | Website -

https://www.dillas.com


Wisetails Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


HotSchedules -

https://www.fourth.com/


Olo -

https://www.olo.com/


Sling -

https://getsling.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Building a restaurant brand from scratch requires grit, vision and a commitment to people-first values. At Dillas Quesadillas, success is fueled by a strong culture, innovative leadership and a willingness to embrace new challenges.


We're joined by Kyle Gordon, Co-Founder and CEO at Dillas Quesadillas, to hear his insights on what it takes to thrive in the competitive restaurant industry. Kyle shares his journey of building a successful restaurant brand, the importance of a people-first culture and leveraging technology to scale operations. With 11 locations and plans for expansion, he explains how Dillas prioritizes culture, leadership and innovation to stay competitive in the quick-service restaurant industry.



Key Takeaways:


(03:03) The key to success lies in making one impactful decision, like prioritizing culture, which can guide growth and establish a strong foundation.

(06:03) Early sacrifices are often unavoidable but recoverable with a robust culture.

(10:40) Internal promotions are ideal, but a mix of external hires brings fresh ideas and challenges existing processes.

(16:09) Technology should simplify operations, enabling general managers to focus on team leadership and customer satisfaction without added friction.

(23:50) Onboarding at Dillas combines personal, face-to-face interactions with consistent technology-driven processes, creating a balanced employee experience.

(27:21) Acting like a large, established brand from the beginning sets the tone for consistency, culture and operational excellence during growth phases.

(29:33) Culture thrives when leaders are empowered to make decisions and when accountability and support coexist, fostering a sense of belonging.

(34:10) Achieving long-term goals starts with focusing on small, impactful daily choices that build momentum and ensure sustainable progress.

(37:47) "Focus on what you can control" is a mantra that emphasizes the importance of mindset, personal choices and showing up prepared every day.



Resources Mentioned:


Kyle Gordon -

https://www.linkedin.com/in/kyle-gordon-7a1ab852/


Dillas Quesadillas | LinkedIn -

https://www.linkedin.com/company/dillas-quesadillas/


Dillas Quesadillas | Website -

https://www.dillas.com


Wisetails Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


HotSchedules -

https://www.fourth.com/


Olo -

https://www.olo.com/


Sling -

https://getsling.com/




Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 11 1 <![CDATA[Creating High-Performing Teams Using Edutainment with Sam Worobec]]> We’re joined by Sam Worobec, Co-Founder at Training Simplified, a company revolutionizing corporate training by blending education with entertainment. 


With over 20 years of experience, Sam has played pivotal roles in scaling global development platforms for companies like Chipotle and Red Ventures, hiring and developing tens of thousands of leaders annually. Known for his innovative approach to fostering workplace culture, Sam shares how engaging and creative training methods can drive better results, improve retention and transform employee development.




Key Takeaways:


(03:05) Edutainment, a blend of education and entertainment, ensures training content is engaging, memorable and effective for learners.

(07:07) Incorporating real-life perspectives, such as using a child actor to teach kids' meal preparation, humanizes training and enhances customer-focused service.

(10:37) Transforming abstract concepts using visual representations, such as animated dots symbolizing guest flow, simplifies complex ideas and improves implementation.

(16:50) Measuring training success through operational metrics provides actionable insights that go beyond completion rates and quizzes.

(21:14) Sharing real employee stories in training resonates more with staff than top-down corporate messaging, creating a stronger connection and relevance.

(22:53) Focus on operational metrics, such as 90-day turnover, rather than completion rates, to assess training success and align programs with measurable business outcomes.

(26:17) Use tools like Google reviews, Yelp and receipt-based surveys to identify customer feedback trends. Start with one-star ratings and align training to address areas for improvement.

(27:38) Create a culture that rewards improvement rather than penalizing mistakes to help address negative feedback and drive better customer experiences.



Resources Mentioned:


Sam Worobec -

https://www.linkedin.com/in/samworobec/


Training Simplified -

https://www.linkedin.com/company/training-simplified/


Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Medallia -

https://www.medallia.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 22 Jan 2025 20:25:00 -0500 https://wisetail.com 33:00 We’re joined by Sam Worobec, Co-Founder at Training Simplified, a company revolutionizing corporate training by blending education with entertainment. 


With over 20 years of experience, Sam has played pivotal roles in scaling global development platforms for companies like Chipotle and Red Ventures, hiring and developing tens of thousands of leaders annually. Known for his innovative approach to fostering workplace culture, Sam shares how engaging and creative training methods can drive better results, improve retention and transform employee development.




Key Takeaways:


(03:05) Edutainment, a blend of education and entertainment, ensures training content is engaging, memorable and effective for learners.

(07:07) Incorporating real-life perspectives, such as using a child actor to teach kids' meal preparation, humanizes training and enhances customer-focused service.

(10:37) Transforming abstract concepts using visual representations, such as animated dots symbolizing guest flow, simplifies complex ideas and improves implementation.

(16:50) Measuring training success through operational metrics provides actionable insights that go beyond completion rates and quizzes.

(21:14) Sharing real employee stories in training resonates more with staff than top-down corporate messaging, creating a stronger connection and relevance.

(22:53) Focus on operational metrics, such as 90-day turnover, rather than completion rates, to assess training success and align programs with measurable business outcomes.

(26:17) Use tools like Google reviews, Yelp and receipt-based surveys to identify customer feedback trends. Start with one-star ratings and align training to address areas for improvement.

(27:38) Create a culture that rewards improvement rather than penalizing mistakes to help address negative feedback and drive better customer experiences.



Resources Mentioned:


Sam Worobec -

https://www.linkedin.com/in/samworobec/


Training Simplified -

https://www.linkedin.com/company/training-simplified/


Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Medallia -

https://www.medallia.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> We’re joined by Sam Worobec, Co-Founder at Training Simplified, a company revolutionizing corporate training by blending education with entertainment. 


With over 20 years of experience, Sam has played pivotal roles in scaling global development platforms for companies like Chipotle and Red Ventures, hiring and developing tens of thousands of leaders annually. Known for his innovative approach to fostering workplace culture, Sam shares how engaging and creative training methods can drive better results, improve retention and transform employee development.




Key Takeaways:


(03:05) Edutainment, a blend of education and entertainment, ensures training content is engaging, memorable and effective for learners.

(07:07) Incorporating real-life perspectives, such as using a child actor to teach kids' meal preparation, humanizes training and enhances customer-focused service.

(10:37) Transforming abstract concepts using visual representations, such as animated dots symbolizing guest flow, simplifies complex ideas and improves implementation.

(16:50) Measuring training success through operational metrics provides actionable insights that go beyond completion rates and quizzes.

(21:14) Sharing real employee stories in training resonates more with staff than top-down corporate messaging, creating a stronger connection and relevance.

(22:53) Focus on operational metrics, such as 90-day turnover, rather than completion rates, to assess training success and align programs with measurable business outcomes.

(26:17) Use tools like Google reviews, Yelp and receipt-based surveys to identify customer feedback trends. Start with one-star ratings and align training to address areas for improvement.

(27:38) Create a culture that rewards improvement rather than penalizing mistakes to help address negative feedback and drive better customer experiences.



Resources Mentioned:


Sam Worobec -

https://www.linkedin.com/in/samworobec/


Training Simplified -

https://www.linkedin.com/company/training-simplified/


Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Medallia -

https://www.medallia.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 10 1 <![CDATA[Unlocking Growth Through Team-First Leadership with Daniel Acuña at JM Valley Group]]> Leadership, culture and systems are the cornerstones of scaling successful multi-unit operations while empowering teams to thrive. 


We welcome Daniel Acuña, Managing Partner at JM Valley Group, which operates 24 Jersey Mike’s locations across Southern California and South Florida. Daniel shares how his company maintains a culture-first approach while scaling operations across two states. He discusses the critical role of leadership development in empowering teams, highlights the systems that support consistency and growth and explains how a people-first philosophy fosters retention. With a foundation in entertainment marketing and a passion for personal and professional development, Daniel offers valuable insights on achieving operational excellence, adapting to generational shifts and building strong teams capable of driving long-term success.



Key Takeaways:


(03:35) Gen Z employees value feeling wanted and appreciated. They thrive in environments where they know their contributions matter and feel desired as part of the team.

(05:01) Leadership development involves nurturing the individual, not just their work skills. Personal growth leads to professional excellence and long-term loyalty.

(12:01) Leadership development is critical in multi-unit management to ensure every leader embodies the company’s values and implements consistent practices.

(13:19) Systems and culture work hand in hand to drive effective management. Strong systems provide structure, while culture ensures teams remain aligned with the vision.

(16:08) Consistency in tools like digital checklists and training systems ensures employees perform effectively and helps streamline operations across locations.

(20:34) Tools like the book “Atomic Habits” and DISC empower employees to better understand themselves, communicate effectively and achieve personal and professional goals.

(23:14) Collecting mentors and collaborating with successful peers is a key strategy for growth. Learning from others’ experiences accelerates success.

(26:03) Proven franchise systems allow owners to focus on scaling and strategy instead of operational minutiae, ensuring sustained growth.

(30:37) Maintaining a slight overstaffing cushion ensures operational stability, prevents disruptions and allows for seamless handling of unexpected challenges.



Resources Mentioned:


Daniel Acuña -

https://www.linkedin.com/in/daniel-acu%C3%B1a-14571542/

Wisetail website -

https://wisetail.com/?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

"Atomic Habits" by James Clear -

https://jamesclear.com/atomic-habits

"The Power of Positive Leadership" by Jon Gordon -

https://powerofpositiveleadership.com/

"The 21 Irrefutable Laws of Leadership" by John C. Maxwell -

https://www.amazon.com/21-Irrefutable-Laws-Leadership-Anniversary/dp/0785288376

Homebase -

https://www.joinhomebase.com/

Vantage Circle -

https://www.vantagecircle.com/vantage-points/



Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 04 Dec 2024 08:52:09 -0500 https://wisetail.com 33:17 Leadership, culture and systems are the cornerstones of scaling successful multi-unit operations while empowering teams to thrive. 


We welcome Daniel Acuña, Managing Partner at JM Valley Group, which operates 24 Jersey Mike’s locations across Southern California and South Florida. Daniel shares how his company maintains a culture-first approach while scaling operations across two states. He discusses the critical role of leadership development in empowering teams, highlights the systems that support consistency and growth and explains how a people-first philosophy fosters retention. With a foundation in entertainment marketing and a passion for personal and professional development, Daniel offers valuable insights on achieving operational excellence, adapting to generational shifts and building strong teams capable of driving long-term success.



Key Takeaways:


(03:35) Gen Z employees value feeling wanted and appreciated. They thrive in environments where they know their contributions matter and feel desired as part of the team.

(05:01) Leadership development involves nurturing the individual, not just their work skills. Personal growth leads to professional excellence and long-term loyalty.

(12:01) Leadership development is critical in multi-unit management to ensure every leader embodies the company’s values and implements consistent practices.

(13:19) Systems and culture work hand in hand to drive effective management. Strong systems provide structure, while culture ensures teams remain aligned with the vision.

(16:08) Consistency in tools like digital checklists and training systems ensures employees perform effectively and helps streamline operations across locations.

(20:34) Tools like the book “Atomic Habits” and DISC empower employees to better understand themselves, communicate effectively and achieve personal and professional goals.

(23:14) Collecting mentors and collaborating with successful peers is a key strategy for growth. Learning from others’ experiences accelerates success.

(26:03) Proven franchise systems allow owners to focus on scaling and strategy instead of operational minutiae, ensuring sustained growth.

(30:37) Maintaining a slight overstaffing cushion ensures operational stability, prevents disruptions and allows for seamless handling of unexpected challenges.



Resources Mentioned:


Daniel Acuña -

https://www.linkedin.com/in/daniel-acu%C3%B1a-14571542/

Wisetail website -

https://wisetail.com/?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

"Atomic Habits" by James Clear -

https://jamesclear.com/atomic-habits

"The Power of Positive Leadership" by Jon Gordon -

https://powerofpositiveleadership.com/

"The 21 Irrefutable Laws of Leadership" by John C. Maxwell -

https://www.amazon.com/21-Irrefutable-Laws-Leadership-Anniversary/dp/0785288376

Homebase -

https://www.joinhomebase.com/

Vantage Circle -

https://www.vantagecircle.com/vantage-points/



Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Leadership, culture and systems are the cornerstones of scaling successful multi-unit operations while empowering teams to thrive. 


We welcome Daniel Acuña, Managing Partner at JM Valley Group, which operates 24 Jersey Mike’s locations across Southern California and South Florida. Daniel shares how his company maintains a culture-first approach while scaling operations across two states. He discusses the critical role of leadership development in empowering teams, highlights the systems that support consistency and growth and explains how a people-first philosophy fosters retention. With a foundation in entertainment marketing and a passion for personal and professional development, Daniel offers valuable insights on achieving operational excellence, adapting to generational shifts and building strong teams capable of driving long-term success.



Key Takeaways:


(03:35) Gen Z employees value feeling wanted and appreciated. They thrive in environments where they know their contributions matter and feel desired as part of the team.

(05:01) Leadership development involves nurturing the individual, not just their work skills. Personal growth leads to professional excellence and long-term loyalty.

(12:01) Leadership development is critical in multi-unit management to ensure every leader embodies the company’s values and implements consistent practices.

(13:19) Systems and culture work hand in hand to drive effective management. Strong systems provide structure, while culture ensures teams remain aligned with the vision.

(16:08) Consistency in tools like digital checklists and training systems ensures employees perform effectively and helps streamline operations across locations.

(20:34) Tools like the book “Atomic Habits” and DISC empower employees to better understand themselves, communicate effectively and achieve personal and professional goals.

(23:14) Collecting mentors and collaborating with successful peers is a key strategy for growth. Learning from others’ experiences accelerates success.

(26:03) Proven franchise systems allow owners to focus on scaling and strategy instead of operational minutiae, ensuring sustained growth.

(30:37) Maintaining a slight overstaffing cushion ensures operational stability, prevents disruptions and allows for seamless handling of unexpected challenges.



Resources Mentioned:


Daniel Acuña -

https://www.linkedin.com/in/daniel-acu%C3%B1a-14571542/

Wisetail website -

https://wisetail.com/?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

"Atomic Habits" by James Clear -

https://jamesclear.com/atomic-habits

"The Power of Positive Leadership" by Jon Gordon -

https://powerofpositiveleadership.com/

"The 21 Irrefutable Laws of Leadership" by John C. Maxwell -

https://www.amazon.com/21-Irrefutable-Laws-Leadership-Anniversary/dp/0785288376

Homebase -

https://www.joinhomebase.com/

Vantage Circle -

https://www.vantagecircle.com/vantage-points/



Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!



#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 9 1 <![CDATA[Finding Success with a Fair but Firm Culture with Carol Britt and Dunadel Daryoush at Georgetown Events Hospitality Group]]> For this episode, we’re joined by Carol Britt, Training and Development Manager, and Dunadel Daryoush, Regional Operations and Training Director, both at Georgetown Events Hospitality Group.


Carol and Dunadel discuss the unique dynamics of training and development in a seasonal hospitality environment, focusing on cultivating respect, buy-in and tailored approaches to staff training.


Key Takeaways:


(02:53) Seasonal resets allow for fresh training approaches, addressing both new team dynamics and operational consistency in each reopening cycle.

(05:10) Digital tracking tools streamline training for rotating teams, enabling managers to monitor staff progress and manage schedules across shifts seamlessly.

(08:41) Addressing knowledge gaps in real-time, such as essential safety protocols, is crucial for building a reliable and effective team, especially in high-turnover environments.

(15:49) Integrating digital modules with hands-on training provides a balanced foundation, allowing team members to retain knowledge while practicing skills on-site.

(19:33) Building respect within teams creates stronger buy-in; Carol and Dunadel emphasize that respectful environments outperform fear-based management in retaining staff long-term.

(23:47) Emphasizing individual and collective roles fosters team cohesion, encouraging staff to look out for one another and take responsibility for their workspace.

(28:33) Open-ended and theory-based questions in training sessions challenge team members to think critically, helping managers assess their responses and approach to complex situations.

(29:38) Understanding that each employee learns and operates differently is essential; Carol and Dunadel highlight adapting training to accommodate different learning styles.

(32:16) Focusing on details, from table settings to customer greetings, elevates the guest experience and reflects Georgetown Events’ commitment to quality in every interaction.



Resources Mentioned:


Carol Britt -

https://www.linkedin.com/in/carol-britt-85218956/


Dunadel Daryoush -

https://www.linkedin.com/in/dunadeldaryoush/


Georgetown Events Hospitality Group | LinkedIn -

https://www.linkedin.com/company/georgetown-events/


Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Georgetown Events Hospitality Group | Website -

https://www.georgetownevents.com/


Information Overload: Why Frontline Workers are Quitting & How to Fix It -

https://wisetail.com/information-overload-why-frontline-workers-are-quitting-and-how-to-fix-it/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 20 Nov 2024 09:25:32 -0500 https://wisetail.com 39:17 For this episode, we’re joined by Carol Britt, Training and Development Manager, and Dunadel Daryoush, Regional Operations and Training Director, both at Georgetown Events Hospitality Group.


Carol and Dunadel discuss the unique dynamics of training and development in a seasonal hospitality environment, focusing on cultivating respect, buy-in and tailored approaches to staff training.


Key Takeaways:


(02:53) Seasonal resets allow for fresh training approaches, addressing both new team dynamics and operational consistency in each reopening cycle.

(05:10) Digital tracking tools streamline training for rotating teams, enabling managers to monitor staff progress and manage schedules across shifts seamlessly.

(08:41) Addressing knowledge gaps in real-time, such as essential safety protocols, is crucial for building a reliable and effective team, especially in high-turnover environments.

(15:49) Integrating digital modules with hands-on training provides a balanced foundation, allowing team members to retain knowledge while practicing skills on-site.

(19:33) Building respect within teams creates stronger buy-in; Carol and Dunadel emphasize that respectful environments outperform fear-based management in retaining staff long-term.

(23:47) Emphasizing individual and collective roles fosters team cohesion, encouraging staff to look out for one another and take responsibility for their workspace.

(28:33) Open-ended and theory-based questions in training sessions challenge team members to think critically, helping managers assess their responses and approach to complex situations.

(29:38) Understanding that each employee learns and operates differently is essential; Carol and Dunadel highlight adapting training to accommodate different learning styles.

(32:16) Focusing on details, from table settings to customer greetings, elevates the guest experience and reflects Georgetown Events’ commitment to quality in every interaction.



Resources Mentioned:


Carol Britt -

https://www.linkedin.com/in/carol-britt-85218956/


Dunadel Daryoush -

https://www.linkedin.com/in/dunadeldaryoush/


Georgetown Events Hospitality Group | LinkedIn -

https://www.linkedin.com/company/georgetown-events/


Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Georgetown Events Hospitality Group | Website -

https://www.georgetownevents.com/


Information Overload: Why Frontline Workers are Quitting & How to Fix It -

https://wisetail.com/information-overload-why-frontline-workers-are-quitting-and-how-to-fix-it/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> For this episode, we’re joined by Carol Britt, Training and Development Manager, and Dunadel Daryoush, Regional Operations and Training Director, both at Georgetown Events Hospitality Group.


Carol and Dunadel discuss the unique dynamics of training and development in a seasonal hospitality environment, focusing on cultivating respect, buy-in and tailored approaches to staff training.


Key Takeaways:


(02:53) Seasonal resets allow for fresh training approaches, addressing both new team dynamics and operational consistency in each reopening cycle.

(05:10) Digital tracking tools streamline training for rotating teams, enabling managers to monitor staff progress and manage schedules across shifts seamlessly.

(08:41) Addressing knowledge gaps in real-time, such as essential safety protocols, is crucial for building a reliable and effective team, especially in high-turnover environments.

(15:49) Integrating digital modules with hands-on training provides a balanced foundation, allowing team members to retain knowledge while practicing skills on-site.

(19:33) Building respect within teams creates stronger buy-in; Carol and Dunadel emphasize that respectful environments outperform fear-based management in retaining staff long-term.

(23:47) Emphasizing individual and collective roles fosters team cohesion, encouraging staff to look out for one another and take responsibility for their workspace.

(28:33) Open-ended and theory-based questions in training sessions challenge team members to think critically, helping managers assess their responses and approach to complex situations.

(29:38) Understanding that each employee learns and operates differently is essential; Carol and Dunadel highlight adapting training to accommodate different learning styles.

(32:16) Focusing on details, from table settings to customer greetings, elevates the guest experience and reflects Georgetown Events’ commitment to quality in every interaction.



Resources Mentioned:


Carol Britt -

https://www.linkedin.com/in/carol-britt-85218956/


Dunadel Daryoush -

https://www.linkedin.com/in/dunadeldaryoush/


Georgetown Events Hospitality Group | LinkedIn -

https://www.linkedin.com/company/georgetown-events/


Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


Georgetown Events Hospitality Group | Website -

https://www.georgetownevents.com/


Information Overload: Why Frontline Workers are Quitting & How to Fix It -

https://wisetail.com/information-overload-why-frontline-workers-are-quitting-and-how-to-fix-it/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 8 1 <![CDATA[Mastering the Art of Tech Buy-In with Thuy Ngo-Shaw at Black Rock Coffee]]> We’re joined by Thuy Ngo-Shaw, Vice President of Learning and Development at Black Rock Coffee. Thuy brings over 25 years of experience in L&D, having led training initiatives for companies like P.F. Chang’s and SYNC3 Restaurant Solutions. Now, she’s spearheading Black Rock Coffee’s efforts to scale training for over 1,100 employees through web-based platforms. Thuy discusses her process of selecting and implementing tech solutions in the hospitality industry and shares her insights on building scalable training systems while maintaining company culture.


Key Takeaways:


(04:38) The tipping point for tech adoption is when personal or group training no longer scales.

(06:34) ROI is not just about the numbers. Quantitative and qualitative returns must be considered when implementing tech.

(08:05) Long-term tech partnerships are built on trust. 

(10:20) Selecting the right core team for tech implementation is essential.

(17:50) Engage end users early in the tech adoption process to create buy-in and improve training effectiveness.

(21:23) Measuring success takes time; be patient and set long-term KPIs.

(23:56) Capturing tribal knowledge through a resource library and SOPs ensures long-term success and reduces the risk of knowledge loss.

(29:46) No matter how advanced the technology, it will never replace the importance of people and organizational culture.



Resources Mentioned:


Thuy Ngo-Shaw -

https://www.linkedin.com/in/thuy-ngo-shaw-6367745/


Black Rock Coffee | LinkedIn -

https://www.linkedin.com/company/black-rock-coffee-bar/


Black Rock Coffee Bar | Website -

https://br.coffee/?srsltid=AfmBOopFhY-Z0dsfAdAgSSadVKqAkQ34Frb2IwC2oRUIaL2zTS72pG5p


Wisetail Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


SYNQ3 Restaurant Solutions -

https://synq3.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Tue, 05 Nov 2024 10:43:00 -0500 https://wisetail.com 29:37 We’re joined by Thuy Ngo-Shaw, Vice President of Learning and Development at Black Rock Coffee. Thuy brings over 25 years of experience in L&D, having led training initiatives for companies like P.F. Chang’s and SYNC3 Restaurant Solutions. Now, she’s spearheading Black Rock Coffee’s efforts to scale training for over 1,100 employees through web-based platforms. Thuy discusses her process of selecting and implementing tech solutions in the hospitality industry and shares her insights on building scalable training systems while maintaining company culture.


Key Takeaways:


(04:38) The tipping point for tech adoption is when personal or group training no longer scales.

(06:34) ROI is not just about the numbers. Quantitative and qualitative returns must be considered when implementing tech.

(08:05) Long-term tech partnerships are built on trust. 

(10:20) Selecting the right core team for tech implementation is essential.

(17:50) Engage end users early in the tech adoption process to create buy-in and improve training effectiveness.

(21:23) Measuring success takes time; be patient and set long-term KPIs.

(23:56) Capturing tribal knowledge through a resource library and SOPs ensures long-term success and reduces the risk of knowledge loss.

(29:46) No matter how advanced the technology, it will never replace the importance of people and organizational culture.



Resources Mentioned:


Thuy Ngo-Shaw -

https://www.linkedin.com/in/thuy-ngo-shaw-6367745/


Black Rock Coffee | LinkedIn -

https://www.linkedin.com/company/black-rock-coffee-bar/


Black Rock Coffee Bar | Website -

https://br.coffee/?srsltid=AfmBOopFhY-Z0dsfAdAgSSadVKqAkQ34Frb2IwC2oRUIaL2zTS72pG5p


Wisetail Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


SYNQ3 Restaurant Solutions -

https://synq3.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> We’re joined by Thuy Ngo-Shaw, Vice President of Learning and Development at Black Rock Coffee. Thuy brings over 25 years of experience in L&D, having led training initiatives for companies like P.F. Chang’s and SYNC3 Restaurant Solutions. Now, she’s spearheading Black Rock Coffee’s efforts to scale training for over 1,100 employees through web-based platforms. Thuy discusses her process of selecting and implementing tech solutions in the hospitality industry and shares her insights on building scalable training systems while maintaining company culture.


Key Takeaways:


(04:38) The tipping point for tech adoption is when personal or group training no longer scales.

(06:34) ROI is not just about the numbers. Quantitative and qualitative returns must be considered when implementing tech.

(08:05) Long-term tech partnerships are built on trust. 

(10:20) Selecting the right core team for tech implementation is essential.

(17:50) Engage end users early in the tech adoption process to create buy-in and improve training effectiveness.

(21:23) Measuring success takes time; be patient and set long-term KPIs.

(23:56) Capturing tribal knowledge through a resource library and SOPs ensures long-term success and reduces the risk of knowledge loss.

(29:46) No matter how advanced the technology, it will never replace the importance of people and organizational culture.



Resources Mentioned:


Thuy Ngo-Shaw -

https://www.linkedin.com/in/thuy-ngo-shaw-6367745/


Black Rock Coffee | LinkedIn -

https://www.linkedin.com/company/black-rock-coffee-bar/


Black Rock Coffee Bar | Website -

https://br.coffee/?srsltid=AfmBOopFhY-Z0dsfAdAgSSadVKqAkQ34Frb2IwC2oRUIaL2zTS72pG5p


Wisetail Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast


SYNQ3 Restaurant Solutions -

https://synq3.com/





Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 7 1 <![CDATA[Moving the L&D Needle by Listening to Your Audience with Curt Archambault at People and Performance Strategies and CHART]]> In this episode, we’re joined by Curt Archambault, Consulting Partner at People and Performance Strategies, and Education Strategist at the Council of Hotel and Restaurant Trainers (CHART). Curt shares insights from his extensive career, including his role at Jack in the Box, leading teams across multiple locations, and his work with notable brands like Alaska Airlines, Ben Bridge Jeweler and First Watch Restaurants. He also discusses his involvement with CHART and his passion for fostering leadership development and building high-performing teams.



Key Takeaways:


(03:10) The value of professional networks like CHART and the importance of actively engaging for personal and business growth.

(08:18) DiSC assessments and self-awareness help teams understand individual strengths and improve collaboration.

(11:15) Managing up is just as critical as managing teams, especially working in leadership roles.

(12:19) Tools and training must be designed with the end user in mind to ensure adoption and long-term success.

(18:14) Behind every data point is a story; it's essential to understand the context behind numbers to drive meaningful change.

(22:48) Proactive learning and development strategies are key to staying ahead and ensuring credibility within organizations.

(26:07) Partnering with other departments can help lighten the workload for learning and development professionals.

(28:14) AI can significantly reduce development time for learning materials.


Resources Mentioned:


Curt Archambault - https://www.linkedin.com/in/curtarchambault/

People and Performance Strategies | Website - http://www.ppstrat.com

Council of Hotel and Restaurant Trainers | Website - http://www.chart.org

”The Five Love Languages” - https://www.amazon.com/Love-Languages-Secret-that-Lasts/dp/080241270X

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Jay Hartwig's Wise Tales episode - https://open.spotify.com/episode/5f8gJSMeSI055brQEn8Jo0 

Jason Berkowitz’s Wise Tales episode - https://open.spotify.com/episode/10HPmDdpe2mKspXiZp3G6h





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Mon, 21 Oct 2024 13:08:06 -0400 https://wisetail.com 35:25 In this episode, we’re joined by Curt Archambault, Consulting Partner at People and Performance Strategies, and Education Strategist at the Council of Hotel and Restaurant Trainers (CHART). Curt shares insights from his extensive career, including his role at Jack in the Box, leading teams across multiple locations, and his work with notable brands like Alaska Airlines, Ben Bridge Jeweler and First Watch Restaurants. He also discusses his involvement with CHART and his passion for fostering leadership development and building high-performing teams.



Key Takeaways:


(03:10) The value of professional networks like CHART and the importance of actively engaging for personal and business growth.

(08:18) DiSC assessments and self-awareness help teams understand individual strengths and improve collaboration.

(11:15) Managing up is just as critical as managing teams, especially working in leadership roles.

(12:19) Tools and training must be designed with the end user in mind to ensure adoption and long-term success.

(18:14) Behind every data point is a story; it's essential to understand the context behind numbers to drive meaningful change.

(22:48) Proactive learning and development strategies are key to staying ahead and ensuring credibility within organizations.

(26:07) Partnering with other departments can help lighten the workload for learning and development professionals.

(28:14) AI can significantly reduce development time for learning materials.


Resources Mentioned:


Curt Archambault - https://www.linkedin.com/in/curtarchambault/

People and Performance Strategies | Website - http://www.ppstrat.com

Council of Hotel and Restaurant Trainers | Website - http://www.chart.org

”The Five Love Languages” - https://www.amazon.com/Love-Languages-Secret-that-Lasts/dp/080241270X

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Jay Hartwig's Wise Tales episode - https://open.spotify.com/episode/5f8gJSMeSI055brQEn8Jo0 

Jason Berkowitz’s Wise Tales episode - https://open.spotify.com/episode/10HPmDdpe2mKspXiZp3G6h





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> In this episode, we’re joined by Curt Archambault, Consulting Partner at People and Performance Strategies, and Education Strategist at the Council of Hotel and Restaurant Trainers (CHART). Curt shares insights from his extensive career, including his role at Jack in the Box, leading teams across multiple locations, and his work with notable brands like Alaska Airlines, Ben Bridge Jeweler and First Watch Restaurants. He also discusses his involvement with CHART and his passion for fostering leadership development and building high-performing teams.



Key Takeaways:


(03:10) The value of professional networks like CHART and the importance of actively engaging for personal and business growth.

(08:18) DiSC assessments and self-awareness help teams understand individual strengths and improve collaboration.

(11:15) Managing up is just as critical as managing teams, especially working in leadership roles.

(12:19) Tools and training must be designed with the end user in mind to ensure adoption and long-term success.

(18:14) Behind every data point is a story; it's essential to understand the context behind numbers to drive meaningful change.

(22:48) Proactive learning and development strategies are key to staying ahead and ensuring credibility within organizations.

(26:07) Partnering with other departments can help lighten the workload for learning and development professionals.

(28:14) AI can significantly reduce development time for learning materials.


Resources Mentioned:


Curt Archambault - https://www.linkedin.com/in/curtarchambault/

People and Performance Strategies | Website - http://www.ppstrat.com

Council of Hotel and Restaurant Trainers | Website - http://www.chart.org

”The Five Love Languages” - https://www.amazon.com/Love-Languages-Secret-that-Lasts/dp/080241270X

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Jay Hartwig's Wise Tales episode - https://open.spotify.com/episode/5f8gJSMeSI055brQEn8Jo0 

Jason Berkowitz’s Wise Tales episode - https://open.spotify.com/episode/10HPmDdpe2mKspXiZp3G6h





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 6 1 <![CDATA[How To Rethink Engagement and Learning To Fuel Success: A Chart 106 Session Recap with Ali Knapp, Brittany McCulley, Kat Claypool and Max McGee at Wisetail]]> In this episode, we are joined by Ali Knapp, President of Wisetail; Kat Claypool, Director of Sales; Max McGee, Account Executive; and Brittany McCulley, Account Manager, all also working at Wisetail. They share insights from their experience at Chart 106 in Chicago, with a focus on creating engaging learning environments and enhancing training programs through empathy, technology and clear communication.


Key Takeaways:


(02:23) Setting clear learning expectations is crucial for creating a learning-first approach.

(06:33) A needs assessment helps design intentional training programs that meet employees where they are.

(10:07) Recognition programs reward employees and foster a sense of community.

(12:51) Continuous learning encourages employees to explore other roles within the organization, aiding career growth.

(18:34) Measuring L&D impact is critical; it shows up in metrics like retention, sales performance and compliance rates.

(25:10) Creating a culture of empathy at every level enhances engagement and satisfaction.

(30:17) Feedback loops improve L&D programs by aligning with employee needs and enhancing engagement.

(34:08) Leveraging technology, like gamification, keeps employees engaged in continuous learning.


Resources Mentioned:


Ali Knapp - https://www.linkedin.com/in/ali-knapp-753062a/

Kat Claypool - https://www.linkedin.com/in/kat-claypool-a1970832/

Max McGee - https://www.linkedin.com/in/max-mcgee-172404137/

Brittany McCulley - https://www.linkedin.com/in/brittany-mcculley-0702a461/

Wisetail | LinkedIn - https://www.linkedin.com/company/wisetail/

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Chart 106 Conference - https://www.chart.org/?fbclid=IwY2xjawFnNLVleHRuA2FlbQIxMAABHQt6-sn6Sp-usM0-uNe_24o9W-afcCxBS3zLv96yYUToPp4cF0zRlRXfmQ_aem_wguO3sLlosqDtkeme08nYg

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 09 Oct 2024 01:56:00 -0400 https://wisetail.com 37:51 In this episode, we are joined by Ali Knapp, President of Wisetail; Kat Claypool, Director of Sales; Max McGee, Account Executive; and Brittany McCulley, Account Manager, all also working at Wisetail. They share insights from their experience at Chart 106 in Chicago, with a focus on creating engaging learning environments and enhancing training programs through empathy, technology and clear communication.


Key Takeaways:


(02:23) Setting clear learning expectations is crucial for creating a learning-first approach.

(06:33) A needs assessment helps design intentional training programs that meet employees where they are.

(10:07) Recognition programs reward employees and foster a sense of community.

(12:51) Continuous learning encourages employees to explore other roles within the organization, aiding career growth.

(18:34) Measuring L&D impact is critical; it shows up in metrics like retention, sales performance and compliance rates.

(25:10) Creating a culture of empathy at every level enhances engagement and satisfaction.

(30:17) Feedback loops improve L&D programs by aligning with employee needs and enhancing engagement.

(34:08) Leveraging technology, like gamification, keeps employees engaged in continuous learning.


Resources Mentioned:


Ali Knapp - https://www.linkedin.com/in/ali-knapp-753062a/

Kat Claypool - https://www.linkedin.com/in/kat-claypool-a1970832/

Max McGee - https://www.linkedin.com/in/max-mcgee-172404137/

Brittany McCulley - https://www.linkedin.com/in/brittany-mcculley-0702a461/

Wisetail | LinkedIn - https://www.linkedin.com/company/wisetail/

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Chart 106 Conference - https://www.chart.org/?fbclid=IwY2xjawFnNLVleHRuA2FlbQIxMAABHQt6-sn6Sp-usM0-uNe_24o9W-afcCxBS3zLv96yYUToPp4cF0zRlRXfmQ_aem_wguO3sLlosqDtkeme08nYg

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> In this episode, we are joined by Ali Knapp, President of Wisetail; Kat Claypool, Director of Sales; Max McGee, Account Executive; and Brittany McCulley, Account Manager, all also working at Wisetail. They share insights from their experience at Chart 106 in Chicago, with a focus on creating engaging learning environments and enhancing training programs through empathy, technology and clear communication.


Key Takeaways:


(02:23) Setting clear learning expectations is crucial for creating a learning-first approach.

(06:33) A needs assessment helps design intentional training programs that meet employees where they are.

(10:07) Recognition programs reward employees and foster a sense of community.

(12:51) Continuous learning encourages employees to explore other roles within the organization, aiding career growth.

(18:34) Measuring L&D impact is critical; it shows up in metrics like retention, sales performance and compliance rates.

(25:10) Creating a culture of empathy at every level enhances engagement and satisfaction.

(30:17) Feedback loops improve L&D programs by aligning with employee needs and enhancing engagement.

(34:08) Leveraging technology, like gamification, keeps employees engaged in continuous learning.


Resources Mentioned:


Ali Knapp - https://www.linkedin.com/in/ali-knapp-753062a/

Kat Claypool - https://www.linkedin.com/in/kat-claypool-a1970832/

Max McGee - https://www.linkedin.com/in/max-mcgee-172404137/

Brittany McCulley - https://www.linkedin.com/in/brittany-mcculley-0702a461/

Wisetail | LinkedIn - https://www.linkedin.com/company/wisetail/

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Chart 106 Conference - https://www.chart.org/?fbclid=IwY2xjawFnNLVleHRuA2FlbQIxMAABHQt6-sn6Sp-usM0-uNe_24o9W-afcCxBS3zLv96yYUToPp4cF0zRlRXfmQ_aem_wguO3sLlosqDtkeme08nYg

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 5 1 <![CDATA[Lessons in Franchise Profitability with Jim Bitticks at Dave’s Hot Chicken]]> We’re thrilled to be joined by Jim Bitticks, President and Chief Operating Officer at Dave’s Hot Chicken. Jim’s journey started at just 15 years old, and since then, he’s been instrumental in scaling brands like CKE, Blaze Pizza and now Dave’s Hot Chicken. Under his leadership, Dave’s Hot Chicken has grown from four locations to over 200, with plans for 1,000 by the end of 2024. In this episode, Jim shares the lessons from his vast experience and offers insights into the future of restaurant franchising and innovation.



Key Takeaways:


(04:55) Lessons learned from scaling Blaze Pizza.

(06:20) Establishing core values for brand consistency.

(07:42) Dave’s Hot Chicken’s origins as a parking lot pop-up.

(09:22) The power of user-generated content.

(14:22) Creative training videos to engage employees.

(20:05) High Google ratings and ROI drive franchisee success.

(24:33) PlayerLync (now Wisetail) ensures smooth video training without buffering.

(35:31) Automation reduces stress and boosts efficiency.

(38:10) Innovation is led by collaboration and tech solutions.



Resources Mentioned:


Jim Bitticks - https://www.linkedin.com/in/jim-bitticks-cfe-0bb37515/

Dave's Hot Chicken | Website - https://franchise.daveshotchicken.com/dhcfranchising/

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 18 Sep 2024 09:28:53 -0400 https://wisetail.com 45:31 We’re thrilled to be joined by Jim Bitticks, President and Chief Operating Officer at Dave’s Hot Chicken. Jim’s journey started at just 15 years old, and since then, he’s been instrumental in scaling brands like CKE, Blaze Pizza and now Dave’s Hot Chicken. Under his leadership, Dave’s Hot Chicken has grown from four locations to over 200, with plans for 1,000 by the end of 2024. In this episode, Jim shares the lessons from his vast experience and offers insights into the future of restaurant franchising and innovation.



Key Takeaways:


(04:55) Lessons learned from scaling Blaze Pizza.

(06:20) Establishing core values for brand consistency.

(07:42) Dave’s Hot Chicken’s origins as a parking lot pop-up.

(09:22) The power of user-generated content.

(14:22) Creative training videos to engage employees.

(20:05) High Google ratings and ROI drive franchisee success.

(24:33) PlayerLync (now Wisetail) ensures smooth video training without buffering.

(35:31) Automation reduces stress and boosts efficiency.

(38:10) Innovation is led by collaboration and tech solutions.



Resources Mentioned:


Jim Bitticks - https://www.linkedin.com/in/jim-bitticks-cfe-0bb37515/

Dave's Hot Chicken | Website - https://franchise.daveshotchicken.com/dhcfranchising/

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> We’re thrilled to be joined by Jim Bitticks, President and Chief Operating Officer at Dave’s Hot Chicken. Jim’s journey started at just 15 years old, and since then, he’s been instrumental in scaling brands like CKE, Blaze Pizza and now Dave’s Hot Chicken. Under his leadership, Dave’s Hot Chicken has grown from four locations to over 200, with plans for 1,000 by the end of 2024. In this episode, Jim shares the lessons from his vast experience and offers insights into the future of restaurant franchising and innovation.



Key Takeaways:


(04:55) Lessons learned from scaling Blaze Pizza.

(06:20) Establishing core values for brand consistency.

(07:42) Dave’s Hot Chicken’s origins as a parking lot pop-up.

(09:22) The power of user-generated content.

(14:22) Creative training videos to engage employees.

(20:05) High Google ratings and ROI drive franchisee success.

(24:33) PlayerLync (now Wisetail) ensures smooth video training without buffering.

(35:31) Automation reduces stress and boosts efficiency.

(38:10) Innovation is led by collaboration and tech solutions.



Resources Mentioned:


Jim Bitticks - https://www.linkedin.com/in/jim-bitticks-cfe-0bb37515/

Dave's Hot Chicken | Website - https://franchise.daveshotchicken.com/dhcfranchising/

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 4 1 <![CDATA[Pairing People and Technology To Rethink Learning and Fuel Success with Jay Hartwig at Fox Restaurant Concepts (recorded at Chart 106)]]> Jay Hartwig, Director of People and Retention at Fox Restaurant Concepts, shares his insights on fostering a culture of growth and retention within the dynamic restaurant industry. With over 25 years of experience, Jay discusses the nuances of managing diverse brands and the importance of human connection in training and development.


Key Takeaways:


(04:56) Leveraging technology like Wisetail for training, while maintaining person-to-person interaction, is key to successful onboarding.

(07:33) Setting early expectations and fostering a driven culture at Fox Restaurant Concepts encourages growth and attracts like-minded individuals.

(09:38) First impressions during orientation are critical; a well-organized, welcoming start increases long-term retention.

(13:57) Despite the need for efficiency, the human component remains more important than technology at Fox Restaurant Concepts.

(15:43) Technology accelerates processes, but maintaining the human component is crucial to avoid becoming like everyone else.

(17:29) Encourage leaders to express appreciation openly; mentorship and shared experiences can positively impact team morale and career growth.

(20:00) The Council for Hotel and Restaurant Trainers (CHART) provides a unique space for hospitality trainers to share ideas, learn from each other and grow by stepping out of their comfort zones.


Resources Mentioned:


Jay Hartwig - https://www.linkedin.com/in/jay-hartwig-a8a0456/

Fox Restaurant Concepts | LinkedIn - https://www.linkedin.com/company/foxrestaurantconcepts/

Fox Restaurant Concepts | Website - http://www.foxrc.com

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

CHART: An Association of Hospitality Trainers - https://www.chart.org/

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Wed, 11 Sep 2024 01:08:00 -0400 https://wisetail.com 24:23 Jay Hartwig, Director of People and Retention at Fox Restaurant Concepts, shares his insights on fostering a culture of growth and retention within the dynamic restaurant industry. With over 25 years of experience, Jay discusses the nuances of managing diverse brands and the importance of human connection in training and development.


Key Takeaways:


(04:56) Leveraging technology like Wisetail for training, while maintaining person-to-person interaction, is key to successful onboarding.

(07:33) Setting early expectations and fostering a driven culture at Fox Restaurant Concepts encourages growth and attracts like-minded individuals.

(09:38) First impressions during orientation are critical; a well-organized, welcoming start increases long-term retention.

(13:57) Despite the need for efficiency, the human component remains more important than technology at Fox Restaurant Concepts.

(15:43) Technology accelerates processes, but maintaining the human component is crucial to avoid becoming like everyone else.

(17:29) Encourage leaders to express appreciation openly; mentorship and shared experiences can positively impact team morale and career growth.

(20:00) The Council for Hotel and Restaurant Trainers (CHART) provides a unique space for hospitality trainers to share ideas, learn from each other and grow by stepping out of their comfort zones.


Resources Mentioned:


Jay Hartwig - https://www.linkedin.com/in/jay-hartwig-a8a0456/

Fox Restaurant Concepts | LinkedIn - https://www.linkedin.com/company/foxrestaurantconcepts/

Fox Restaurant Concepts | Website - http://www.foxrc.com

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

CHART: An Association of Hospitality Trainers - https://www.chart.org/

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> Jay Hartwig, Director of People and Retention at Fox Restaurant Concepts, shares his insights on fostering a culture of growth and retention within the dynamic restaurant industry. With over 25 years of experience, Jay discusses the nuances of managing diverse brands and the importance of human connection in training and development.


Key Takeaways:


(04:56) Leveraging technology like Wisetail for training, while maintaining person-to-person interaction, is key to successful onboarding.

(07:33) Setting early expectations and fostering a driven culture at Fox Restaurant Concepts encourages growth and attracts like-minded individuals.

(09:38) First impressions during orientation are critical; a well-organized, welcoming start increases long-term retention.

(13:57) Despite the need for efficiency, the human component remains more important than technology at Fox Restaurant Concepts.

(15:43) Technology accelerates processes, but maintaining the human component is crucial to avoid becoming like everyone else.

(17:29) Encourage leaders to express appreciation openly; mentorship and shared experiences can positively impact team morale and career growth.

(20:00) The Council for Hotel and Restaurant Trainers (CHART) provides a unique space for hospitality trainers to share ideas, learn from each other and grow by stepping out of their comfort zones.


Resources Mentioned:


Jay Hartwig - https://www.linkedin.com/in/jay-hartwig-a8a0456/

Fox Restaurant Concepts | LinkedIn - https://www.linkedin.com/company/foxrestaurantconcepts/

Fox Restaurant Concepts | Website - http://www.foxrc.com

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

CHART: An Association of Hospitality Trainers - https://www.chart.org/

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

]]> false full 3 1 <![CDATA[The Evolution of Learning and Content with Jason Berkowitz at Arrow Up Training]]> Today, we sit down with Jason Berkowitz, Founder at Arrow Up Training, to discuss the evolving landscape of training and content delivery in the service and hospitality industries. Jason shares his journey from scaling restaurant companies to launching Arrow Up Training, focusing on practical, engaging and authentic training methods that resonate with today’s multigenerational workforce. Through his experience, Jason provides insights on how businesses can enhance consistency, trust and retention by fostering a culture of authenticity and practical training.


Key Takeaways:


(03:20) The shift to digital training has democratized content creation, making it accessible and authentic, while emphasizing the importance of consistency across all locations.

(07:58) Micro training combined with storytelling and mixed media appeals across all generations, enhancing engagement and retention by making content more digestible and relatable.

(11:09) Incorporating real-life stories and diverse media formats into training keeps learners engaged, personalizes the experience and reinforces the content's relevance and relatability.

(14:14) Effective training should be brief, intentional and practical, incorporating specific triggers and regular reinforcement to ensure learners retain and apply the information in real-life scenarios.

(16:31) Successful organizations engage employees by involving them in creating and sharing authentic stories and experiences, fostering a bottom-up approach that resonates more deeply than top-down corporate messaging.

(18:45) Crowdsourcing from employees to create relatable, updated content fosters a more authentic culture and attracts a workforce that values clarity and relevance over rigid corporate language.

(22:17) For critical content like compliance training, it's essential to balance high production value with authenticity, ensuring both professionalism and relatability in the final product.

(26:45) Building an effective training program requires focusing on what’s most important, leveraging industry knowledge and continuously learning and adapting to stay relevant in a rapidly changing world.

(32:52) Building strong relationships and providing regular, structured reminders are key to effective management, enhancing employee retention and creating a positive, engaged workplace environment.


Resources Mentioned:


Jason Berkowitz - https://www.linkedin.com/in/jasondberkowitz/

Arrow Up Training | Website - https://arrowuptraining.com/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!





#LearningAndDevelopment #OrganizationalCulture #CompanyCulture #AIInnovation #DisruptiveInnovation #Technology #DigitalTransformation #DigitalInnovation #AI

]]> Wed, 21 Aug 2024 17:08:08 -0400 https://wisetail.com 40:37 Today, we sit down with Jason Berkowitz, Founder at Arrow Up Training, to discuss the evolving landscape of training and content delivery in the service and hospitality industries. Jason shares his journey from scaling restaurant companies to launching Arrow Up Training, focusing on practical, engaging and authentic training methods that resonate with today’s multigenerational workforce. Through his experience, Jason provides insights on how businesses can enhance consistency, trust and retention by fostering a culture of authenticity and practical training.


Key Takeaways:


(03:20) The shift to digital training has democratized content creation, making it accessible and authentic, while emphasizing the importance of consistency across all locations.

(07:58) Micro training combined with storytelling and mixed media appeals across all generations, enhancing engagement and retention by making content more digestible and relatable.

(11:09) Incorporating real-life stories and diverse media formats into training keeps learners engaged, personalizes the experience and reinforces the content's relevance and relatability.

(14:14) Effective training should be brief, intentional and practical, incorporating specific triggers and regular reinforcement to ensure learners retain and apply the information in real-life scenarios.

(16:31) Successful organizations engage employees by involving them in creating and sharing authentic stories and experiences, fostering a bottom-up approach that resonates more deeply than top-down corporate messaging.

(18:45) Crowdsourcing from employees to create relatable, updated content fosters a more authentic culture and attracts a workforce that values clarity and relevance over rigid corporate language.

(22:17) For critical content like compliance training, it's essential to balance high production value with authenticity, ensuring both professionalism and relatability in the final product.

(26:45) Building an effective training program requires focusing on what’s most important, leveraging industry knowledge and continuously learning and adapting to stay relevant in a rapidly changing world.

(32:52) Building strong relationships and providing regular, structured reminders are key to effective management, enhancing employee retention and creating a positive, engaged workplace environment.


Resources Mentioned:


Jason Berkowitz - https://www.linkedin.com/in/jasondberkowitz/

Arrow Up Training | Website - https://arrowuptraining.com/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!





#LearningAndDevelopment #OrganizationalCulture #CompanyCulture #AIInnovation #DisruptiveInnovation #Technology #DigitalTransformation #DigitalInnovation #AI

]]> Today, we sit down with Jason Berkowitz, Founder at Arrow Up Training, to discuss the evolving landscape of training and content delivery in the service and hospitality industries. Jason shares his journey from scaling restaurant companies to launching Arrow Up Training, focusing on practical, engaging and authentic training methods that resonate with today’s multigenerational workforce. Through his experience, Jason provides insights on how businesses can enhance consistency, trust and retention by fostering a culture of authenticity and practical training.


Key Takeaways:


(03:20) The shift to digital training has democratized content creation, making it accessible and authentic, while emphasizing the importance of consistency across all locations.

(07:58) Micro training combined with storytelling and mixed media appeals across all generations, enhancing engagement and retention by making content more digestible and relatable.

(11:09) Incorporating real-life stories and diverse media formats into training keeps learners engaged, personalizes the experience and reinforces the content's relevance and relatability.

(14:14) Effective training should be brief, intentional and practical, incorporating specific triggers and regular reinforcement to ensure learners retain and apply the information in real-life scenarios.

(16:31) Successful organizations engage employees by involving them in creating and sharing authentic stories and experiences, fostering a bottom-up approach that resonates more deeply than top-down corporate messaging.

(18:45) Crowdsourcing from employees to create relatable, updated content fosters a more authentic culture and attracts a workforce that values clarity and relevance over rigid corporate language.

(22:17) For critical content like compliance training, it's essential to balance high production value with authenticity, ensuring both professionalism and relatability in the final product.

(26:45) Building an effective training program requires focusing on what’s most important, leveraging industry knowledge and continuously learning and adapting to stay relevant in a rapidly changing world.

(32:52) Building strong relationships and providing regular, structured reminders are key to effective management, enhancing employee retention and creating a positive, engaged workplace environment.


Resources Mentioned:


Jason Berkowitz - https://www.linkedin.com/in/jasondberkowitz/

Arrow Up Training | Website - https://arrowuptraining.com/





Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!





#LearningAndDevelopment #OrganizationalCulture #CompanyCulture #AIInnovation #DisruptiveInnovation #Technology #DigitalTransformation #DigitalInnovation #AI

]]> false full 2 1 <![CDATA[Implementing Innovation in the Workplace with Rachael Nordby and Ali Knapp at Intertek]]> For our inaugural episode, we’re joined by Rachael Nordby, Senior Global Digital Innovation Manager at Intertek, and Ali Knapp, Head of Digital Innovation at Intertek and President of Wisetail.


Rachael and Ali discuss the dynamic realm of innovation and technology, focusing on how companies can leverage these tools to navigate and thrive. They share their experiences from Innovation Week and talk about the importance of a diverse and inclusive approach to innovation and how technology, including AI, can be used to optimize workflows and drive efficiencies.


Key Takeaways:


(03:10) Innovation is about embracing opportunities to try new things and push boundaries, as demonstrated by Intertek's comprehensive role in ATIC (Assurance, Testing, Inspection and Certification).

(06:10) Innovation allows businesses to view and address constraints differently, enhancing efficiency and perspective, particularly through technology's impact on the frontline workforce.

(08:10) Intertek's Innovation Week brought together 25 global participants from 12 countries and 11 business lines, fostering intense collaboration and structured ideation, resulting in five viable ideas ready for executive pitch.

(10:24) Intertek's gamified Innovation Challenge demonstrated how involving the entire organization in innovation can lead to impactful ideas, while day-to-day efficiencies shared through platforms like Wisetail can drive significant improvements on a global scale.

(13:15) Whether a large company like Intertek or a smaller organization, fostering a culture of innovation involves encouraging suggestions, utilizing diverse perspectives and avoiding the repetition of the same ideas to address blind spots and enhance learning programs.

(15:48) Ensuring everyone has a voice and leveraging user-generated content, as seen in Wisetail's platform and Intertek's inclusive approach, fosters a culture of innovation and engagement, especially in frontline sectors.

(18:36) Innovation Week at Intertek sparked exciting ideas that combine human and technological collaboration to optimize work, illustrating the power of leveraging core strengths and market awareness to stay ahead of customer needs.

(24:36) Providing employees with the necessary information for their jobs enables them to focus on innovation and efficiency, and leveraging AI to handle data can free up skilled workers for higher-value tasks and additional services.


Resources Mentioned:


Rachael Nordby - https://www.linkedin.com/in/rachaelnordby/

Intertek | LinkedIn - https://www.linkedin.com/company/intertek/

Intertek | Website - https://www.intertek.com/

Ali Knapp - https://www.linkedin.com/in/ali-knapp-753062a/

Wisetail | LinkedIn - https://www.linkedin.com/company/wisetail/

Wisetail | Website - https://wisetail.com?utm_source=wisetalespodcast&utm_medium=wtwebsite&utm_campaign=wisetales-ep1




Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #CompanyCulture #AIInnovation #DisruptiveInnovation #technology #DigitalTransformation #digitalinnovation #ai

]]> Fri, 09 Aug 2024 09:41:00 -0400 https://wisetail.com 31:06 For our inaugural episode, we’re joined by Rachael Nordby, Senior Global Digital Innovation Manager at Intertek, and Ali Knapp, Head of Digital Innovation at Intertek and President of Wisetail.


Rachael and Ali discuss the dynamic realm of innovation and technology, focusing on how companies can leverage these tools to navigate and thrive. They share their experiences from Innovation Week and talk about the importance of a diverse and inclusive approach to innovation and how technology, including AI, can be used to optimize workflows and drive efficiencies.


Key Takeaways:


(03:10) Innovation is about embracing opportunities to try new things and push boundaries, as demonstrated by Intertek's comprehensive role in ATIC (Assurance, Testing, Inspection and Certification).

(06:10) Innovation allows businesses to view and address constraints differently, enhancing efficiency and perspective, particularly through technology's impact on the frontline workforce.

(08:10) Intertek's Innovation Week brought together 25 global participants from 12 countries and 11 business lines, fostering intense collaboration and structured ideation, resulting in five viable ideas ready for executive pitch.

(10:24) Intertek's gamified Innovation Challenge demonstrated how involving the entire organization in innovation can lead to impactful ideas, while day-to-day efficiencies shared through platforms like Wisetail can drive significant improvements on a global scale.

(13:15) Whether a large company like Intertek or a smaller organization, fostering a culture of innovation involves encouraging suggestions, utilizing diverse perspectives and avoiding the repetition of the same ideas to address blind spots and enhance learning programs.

(15:48) Ensuring everyone has a voice and leveraging user-generated content, as seen in Wisetail's platform and Intertek's inclusive approach, fosters a culture of innovation and engagement, especially in frontline sectors.

(18:36) Innovation Week at Intertek sparked exciting ideas that combine human and technological collaboration to optimize work, illustrating the power of leveraging core strengths and market awareness to stay ahead of customer needs.

(24:36) Providing employees with the necessary information for their jobs enables them to focus on innovation and efficiency, and leveraging AI to handle data can free up skilled workers for higher-value tasks and additional services.


Resources Mentioned:


Rachael Nordby - https://www.linkedin.com/in/rachaelnordby/

Intertek | LinkedIn - https://www.linkedin.com/company/intertek/

Intertek | Website - https://www.intertek.com/

Ali Knapp - https://www.linkedin.com/in/ali-knapp-753062a/

Wisetail | LinkedIn - https://www.linkedin.com/company/wisetail/

Wisetail | Website - https://wisetail.com?utm_source=wisetalespodcast&utm_medium=wtwebsite&utm_campaign=wisetales-ep1




Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #CompanyCulture #AIInnovation #DisruptiveInnovation #technology #DigitalTransformation #digitalinnovation #ai

]]> For our inaugural episode, we’re joined by Rachael Nordby, Senior Global Digital Innovation Manager at Intertek, and Ali Knapp, Head of Digital Innovation at Intertek and President of Wisetail.


Rachael and Ali discuss the dynamic realm of innovation and technology, focusing on how companies can leverage these tools to navigate and thrive. They share their experiences from Innovation Week and talk about the importance of a diverse and inclusive approach to innovation and how technology, including AI, can be used to optimize workflows and drive efficiencies.


Key Takeaways:


(03:10) Innovation is about embracing opportunities to try new things and push boundaries, as demonstrated by Intertek's comprehensive role in ATIC (Assurance, Testing, Inspection and Certification).

(06:10) Innovation allows businesses to view and address constraints differently, enhancing efficiency and perspective, particularly through technology's impact on the frontline workforce.

(08:10) Intertek's Innovation Week brought together 25 global participants from 12 countries and 11 business lines, fostering intense collaboration and structured ideation, resulting in five viable ideas ready for executive pitch.

(10:24) Intertek's gamified Innovation Challenge demonstrated how involving the entire organization in innovation can lead to impactful ideas, while day-to-day efficiencies shared through platforms like Wisetail can drive significant improvements on a global scale.

(13:15) Whether a large company like Intertek or a smaller organization, fostering a culture of innovation involves encouraging suggestions, utilizing diverse perspectives and avoiding the repetition of the same ideas to address blind spots and enhance learning programs.

(15:48) Ensuring everyone has a voice and leveraging user-generated content, as seen in Wisetail's platform and Intertek's inclusive approach, fosters a culture of innovation and engagement, especially in frontline sectors.

(18:36) Innovation Week at Intertek sparked exciting ideas that combine human and technological collaboration to optimize work, illustrating the power of leveraging core strengths and market awareness to stay ahead of customer needs.

(24:36) Providing employees with the necessary information for their jobs enables them to focus on innovation and efficiency, and leveraging AI to handle data can free up skilled workers for higher-value tasks and additional services.


Resources Mentioned:


Rachael Nordby - https://www.linkedin.com/in/rachaelnordby/

Intertek | LinkedIn - https://www.linkedin.com/company/intertek/

Intertek | Website - https://www.intertek.com/

Ali Knapp - https://www.linkedin.com/in/ali-knapp-753062a/

Wisetail | LinkedIn - https://www.linkedin.com/company/wisetail/

Wisetail | Website - https://wisetail.com?utm_source=wisetalespodcast&utm_medium=wtwebsite&utm_campaign=wisetales-ep1




Thanks for listening to the Wise Tales podcast. Be sure to leave us a review and subscribe so you never miss an episode!




#LearningAndDevelopment #OrganizationalCulture #CompanyCulture #AIInnovation #DisruptiveInnovation #technology #DigitalTransformation #digitalinnovation #ai

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