Hope speaks candidly about the forces reshaping corporate learning and development — from AI-assisted training and microlearning to social learning and the growing demand for learning analytics that can make the business case for training investment. For training consultants and instructional designers who want to be seen as strategic partners rather than solution vendors, this conversation is essential listening.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

KEY TAKEAWAYS

00:00 Introduction.

02:07 Hope’s role  at Habitat for Humanity International

05:00 Three forces reshaping L&D and why one of them is driving a brand-new training category

06:29 What L&D professionals will be held accountable for in the next 5-10 years

9:00  The most important skill for L&D teams right now 

10:46 The mentor who changed how Hope thinks about learning

15:08 Why L&D professionals who ignore the world outside are already behind.

15:47 The book Hope recommends for anyone serious about learner engagement

RESOURCES MENTIONED

Dr. Hope Eady

https://www.linkedin.com/in/dr-hope-eady-ed-d-th-d-71631242/

Habitat for Humanity International | LinkedIn

https://www.linkedin.com/company/habitat-for-humanity-international/

Habitat for Humanity International | Website

https://www.habitat.org

ATD (Association for Talent Development)

https://www.td.org

Training Industry

https://trainingindustry.com

SHRM

https://www.shrm.org

"Telling Ain't Training" by Harold D Stolovitch and Erica J Keeps

https://www.amazon.com/dp/1562867016

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

KEY TAKEAWAYS

00:00 Introduction.

02:00 How an unexpected moment at The Home Depot changed the entire trajectory of Jessica's career.

04:00 What it actually looks like to lead L&D at Floor & Decor and why she's focused on aligning L&D strategy with business.

06:00 The two shifts Jessica believes have changed L&D more than anything else in recent years.

08:00 Why AI adoption fails without this foundation already in place.

09:00 The thing Jessica thinks L&D teams should be building instead of courses.

12:00 The one skill Jessica says every L&D professional needs most right now and why business partners are making it urgent.

14:00 The mentor who shaped how Jessica thinks about L&D leadership, and the balance he modeled.

17:00 Where Jessica goes to stay sharp, including one source she says is more underrated than people realize.

18:30 The book Jessica recommends for L&D pros who want a seat at the strategic table.

RESOURCES MENTIONED

Jessica Fraser

https://www.linkedin.com/in/jessicafrasersphr/

Floor & Decor | LinkedIn

https://www.linkedin.com/company/flooranddecor/

Floor & Decor | Website

https://www.flooranddecor.com

Offbeat L&D

https://offbeat.works/

"The Trusted Learning Advisor" by Keith Keating

https://www.amazon.com/dp/1398612456/

Thanks for listening to "Learning Leader Spotlight: Interviews with corporate L&D leaders." If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Brandon is the award-winning author of “L&D’s Playbook for the Digital Age” and a frequent keynote speaker and executive advisor, helping organizations redesign work, leadership and learning for the AI era. 

He, also, co-authored an article series with Markus Bernhardt worth bookmarking, The AI-Powered Workforce: A CEO’s Roadmap to Competitive Advantage. If today's conversation sparked ideas about AI and workforce strategy, this is a great next read.

Key Takeaways:

00:00 Introduction.

03:03 We are in a period of asymmetric acceleration: learning moving into the workflow, the collapse of the course as the primary unit of value and L&D taking a seat in redesigning the work operating model. 

06:10 L&D is exiting the content business and entering the workforce capability business.

08:12 Learning must be continuous, embedded and democratized but governed — every company needs to become a learning company to survive AI transformation.   10:17 L&D must reclaim its seat at the table. 

13:07 Value creation is not about better learning — it’s about better performance for the workforce and being held accountable for business outcomes. 

18:14 Managers are no longer order-takers for training; they are responsible for the conditions under which intelligence flows and for designing how decisions get made. 22:22 Skill strategies succeed because of culture, not technology. 

28:09 The uncomfortable question every L&D leader should ask: if your L&D function disappeared tomorrow, what would actually break in the company?

Resources Mentioned:

Brandon Carson -

https://www.linkedin.com/in/brandoncarson/

L&D Cares -

https://www.linkedin.com/company/ld-cares/

The AI-Powered Workforce: A CEO’s Roadmap to Competitive Advantage -

https://www.td.org/content/atd-blog/the-ai-powered-workforce-a-ceo-s-roadmap-to-competitive-advantage

L&D Cares website -

http://www.ldcares.org/

"L&D's Playbook for the Digital Age" by Brandon Carson -

https://www.amazon.co.za/L-ds-Playbook-Digital-Age/dp/1952157587

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Key Takeaways:

00:00 Introduction.

04:05 The biggest shift in L&D is the move from content-centric to capability-centric thinking — learning leaders are now at the table with HR to shape talent strategy. 

06:10 Organizations are living in paradox; people want bite-size asynchronous learning in the flow of work while simultaneously craving connection, community and coaching. 

10:20 Human connection drives resilience, innovation and curiosity in organizations — the more it is leveraged in learning design, the stronger the culture. 

11:15 The future of L&D is hyper-personalized, experiential and human-centered, and coaching will become an integrated part of learning strategy. 

12:05 The future of L&D combines scale with intimacy, using AI and technology to personalize learning while preserving the conditions for reflection, conversation and human connection. 

15:07 Rapti draws mentorship from talent leaders, business leaders, cross-functional peers and junior team members equally. 

19:08 The most important skills right now are a cluster of adaptability, curiosity, business acumen, strategic thinking and learning agility.

22:10 Rapti recommends the book “Immunity to Change” for its insight that sustainable change requires shifting mindset, identity and behavior, not just building skills.

Resources Mentioned:

Rapti Khurana

https://www.linkedin.com/in/raptim/

PortlyAI

https://www.linkedin.com/company/portlyai/

NFL

https://www.linkedin.com/company/national-football-league/

Josh Bersin

http://www.joshbersin.com

Chief Learning Officer Magazine

http://www.chieflearningofficer.com

Learning Forum

https://learning.uclg.org/learning-forum

Workforce Magazine

http://www.workforce.com

Gartner

http://www.gartner.com

McKinsey Quarterly

http://www.mckinsey.com/quarterly

"Immunity to Change" by Robert Kegan and  Lisa Laskow Lahey 

https://www.amazon.com/Immunity-Change-Potential-Organization-Leadership/dp/1422117367

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Key Takeaways:

00:00 Introduction.

02:10 With over 24,000 employees across the US, Canada, Puerto Rico and India, Dr. Bryant leads all leadership development initiatives for one of the largest environmental and industrial services companies in the country. 

05:05 Dr. Bryant came to L&D from an operational background — he didn't know the field existed until a VP of HR invited him to pursue a training director role, which later sparked a master's degree and a doctorate in strategic leadership.

07:15 L&D professionals are unicorns — they see potential in people that others, including the individuals themselves, cannot yet see. 

08:10 The biggest change in L&D has been the evolution of learning modalities — balancing in-person, virtual and self-paced delivery to meet individual needs across a large, dispersed workforce. 

12:20 AI will continue to accelerate in L&D, but the more pressing opportunity is using learning as a retention strategy for Millennials and Gen Z as Gen X approaches retirement and succession planning becomes critical.

20:04 Empathy and emotional intelligence are no longer soft skills — they are essential competencies, and leaders who lose sight of the humans they are leading create significant organizational risk. 

22:07 When leading neurodiverse individuals, research provides a starting point but direct observation of the individual is essential — empathy must adjust as people grow and change. 

27:10 Diversity, equity and inclusion are broader than ethnicity or race. True inclusion means placing people with different experiences and perspectives together so everyone has the same opportunity to grow. 

31:05 Dr. Bryant recommends “Leaders Made Here” by Mark Miller for its focus on building a sustainable leadership pipeline and creating a culture that develops leaders at every level.

Resources Mentioned:

Dr. Darick Bryant

https://www.linkedin.com/in/dr-darick-bryant-55b7511ab/

Clean Harbors | LinkedIn

https://www.linkedin.com/company/clean-harbors/

Clean Harbors | Website

http://www.cleanharbors.com

“Leaders Made Here” by Mark Miller

https://www.amazon.com/dp/1626569819/

Harvard Business Review

http://www.hbr.org

LinkedIn Learning

http://www.linkedin.com/learning

John Maxwell Podcasts

http://www.johnmaxwell.com

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

03:05 Amanda's path to L&D started in early childhood education before landing in corporate learning — she didn't know instructional design was a career until she was already doing it.

06:25 Amanda describes herself as an extroverted introvert who thrives both in creative design work and in front of a room — a rare combination in L&D.

08:10 AI is pushing L&D away from content creation and toward true business consulting, helping organizations think about behavior change and not just e-learning delivery.

11:05 The shift back to performance consulting is one of the most exciting developments in L&D right now, moving teams from support function to strategic partner.

12:20 L&D professionals will either become genuine business consultants or risk becoming irrelevant as AI takes over content creation within the next two to three years.

13:15 The pendulum is swinging, so AI will drive more in-the-flow-of-work learning, but human connection will eventually bring people back to in-person facilitation.

18:05 Amanda's most influential mentor taught her that you cannot make everybody happy — a lesson she still applies to feedback, leadership and team culture today.

24:10 Adaptability is the most critical skill right now, with Amanda's team maintaining high engagement scores and low turnover through two double-in-size mergers.

31:20 Amanda recommends Brené Brown's Dare to Lead for its focus on vulnerability and authenticity as the foundation of effective leadership.

Resources Mentioned:

Amanda Archer

https://www.linkedin.com/in/amandaarchermsidt/

Advocate Health | LinkedIn

https://www.linkedin.com/company/advocate-health/

Advocate Health | Website

https://www.advocatehealth.com

ATD (Association for Talent Development)

https://www.td.org

Training Magazine

https://www.trainingmag.com

Clifton StrengthsFinder

https://www.gallup.com/cliftonstrengths

MBTI (Myers-Briggs Type Indicator)

https://www.myersbriggs.org

Brandon Hall Group

https://www.brandonhall.com

Dare to Lead by Brené Brown

https://www.brenebrown.com/book/dare-to-lead

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

07:05 Proving L&D impact through data and ROI.

09:30 Using AI to streamline content creation.

10:20 Shifting to smaller, more agile L&D teams.

11:10 Embedding leadership development into company culture.

12:00 Measuring learning against business outcomes.

17:05 Building internal networks to drive career growth.

18:10 Promoting your work to increase visibility.

21:00 Learning through networks, not just content.

24:20 Being intentional with time and priorities.

Resources Mentioned:

Jason Berry

https://www.linkedin.com/in/jason-r-berry

Nolan Transportation Group

https://www.linkedin.com/company/nolan-transportation-ntg/

"Dare to Lead" by Brené Brown

https://brenebrown.com/book/dare-to-lead/

"I Can Fit That In" by Erin Coupe  

https://www.erincoupe.com/i-can-fit-that-in

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Karen Massey, Senior Director of Training and Qualification of AWP Safety, joins us to discuss how L&D teams can create measurable business impact. She shares how organizations are embedding AI tools into everyday workflows, why L&D must operate as a strategic partner, and how leaders can use data and metrics to connect learning initiatives to real performance outcomes.

Key Takeaways:

00:00 Introduction.

02:40 L&D is shifting toward proving business value through metrics that connect learning to performance outcomes.

03:30 AI is acting as a performance accelerator, helping employees upskill faster and become more productive.

04:15 Changing performance through learning requires a holistic organizational approach aligned with business goals.

05:30 L&D teams are moving from order takers to strategic partners who diagnose business needs before recommending solutions.

07:00 Organizations are embedding AI tools like Copilot to help employees access information and insights directly.

08:10 L&D must help employees learn how to use AI tools effectively rather than simply deploying the technology.

18:05 Agility and resilience are essential skills for talent development professionals in a rapidly changing environment.

20:10 Resistance to change often comes from habits of thinking and behavior that leaders must first recognize.

25:05 L&D leaders should proactively connect learning initiatives to performance metrics before executives ask for proof of value.

Resources Mentioned:

Karen Massey

https://www.linkedin.com/in/masseykaren/

AWP Safety

https://www.linkedin.com/company/awpsafety/

Microsoft Copilot

https://www.microsoft.com/en-us/microsoft-365/copilot

Bend, Don’t Break: A Modern Guide to Thriving in Times of Change

https://www.amazon.com/dp/B0FXLSS93G

Association for Talent Development (ATD)

https://www.td.org

Thanks for listening to “Learning Leader Spotlig ht: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Adrienne explains the shift from generative AI tools to agentic AI systems that can take action across multiple tools and workflows. She shares practical advice on where L&D teams should start, how to identify the right tasks for automation and why governance and ethics will become one of the most important responsibilities for learning leaders.

We also explore how L&D roles may evolve into learning or agent architects, ensuring AI-driven learning experiences remain aligned with organizational goals, sound learning science and responsible data use.

Key Takeaways:

00:00 Introduction.

05:02 L&D’s shift from order taking to being a strategic business partner that’s aligned with organizational goals.

06:15 The difference between generative AI and agentic AI; moving from prompt-based responses to goal-driven systems that take actions across tools.

08:10 Why agent building is becoming more accessible as new tools reduce the need for extensive coding.

11:55 Start with high-friction, low-variability tasks when identifying opportunities to build AI agents.

14:10 Departments may begin deploying their own agents, requiring L&D to rethink its role as a learning architect or agent architect.

16:45 Ethics and governance will become a defining capability for L&D professionals working with AI.

18:10 Teams must slow down initially to learn AI tools, and experimentation is essential for adoption.

21:00 Building an AI agent to automate weekly onboarding communications.

23:05 AI should augment human expertise, not replace foundational L&D skills and learning science.

Resources Mentioned:

Adrienne Smith

http://www.linkedin.com/in/adrmsmith/

Samsara

http://www.linkedin.com/company/samsara/

"Co-Intelligence" by Ethan Mollick

https://www.amazon.co.za/dp/059371671X

Ethan Mollick Newsletter "One Useful Thing"

https://www.oneusefulthing.org

ROI Institute (Jack & Patti Phillips)

https://roiinstitute.net

The Kirkpatrick Model

https://www.kirkpatrickpartners.com/the-kirkpatrick-model/

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment



Nielsen’s learning strategy has evolved alongside shifting media consumption habits. We dive into in-person training, virtual delivery, microlearning and digital credentials, and discuss how modern L&D must balance accessibility, accountability and measurable impact. We also explore leadership, mentorship and why grit may be the most essential workplace skill today.

Key Takeaways:

00:00 Introduction.

05:05 Effective client learning goes beyond software training to teaching data storytelling.

07:20 Empathy and patience are foundational skills for trainers working with customers.

12:25 The shift from live-only delivery to virtual and on-demand learning accelerated during the pandemic.

14:10 Microlearning and short-form content meet modern attention spans.

15: 00 Certification, knowledge checks and digital badges increase accountability and retention.

17:25 Digital credentials create FOMO and drive product adoption and engagement.

19:15 Internal certifications should influence promotion and career mobility.

23:10 Perseverance is one of the most critical workplace skills today.

29:05 Angela Duckworth’s work on grit underlines how determination outperforms raw talent.

Resources Mentioned:

Kimberly Hill

https://www.linkedin.com/in/kimberly-hill-b4881215/

Nielsen

https://www.linkedin.com/company/nielsen/

"Grit" by Angela Duckworth

https://angeladuckworth.com/grit-book/

Kolbe Assessment

https://www.kolbe.com

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Drawing from her experience across K–12, higher education, ed tech and global consulting, Laura shares how workforce upskilling, AI literacy, personalization and data architecture are reshaping corporate learning. This episode reinforces that while tools evolve rapidly, human-centered design and critical thinking remain essential.

Key Takeaways:

00:00 Introduction.

11:10 Context matters in learning — content becomes valuable when it meets an immediate need.

12:15 AI may not be the most fundamental shift, but the pace of change in learning and design is exponential and overwhelming.

13:05 While tools evolve, foundational learning science and frameworks like backward design and Kirkpatrick remain relevant.

15:10 Organizations investing heavily in AI tools are not seeing ROI without workforce upskilling and human-centered implementation.

16:15 The half-life of skills is shrinking, reinforcing the need for continuous workforce development.

17:05 Personalized learning at the n-of-1 level is aspirational but requires strong data architecture and ethical data use.

19:10 The future of learning lies in embedding development into the flow of work rather than isolating it inside an LMS.

25:25 AI literacy is becoming essential across roles — understanding what AI can and cannot do is now foundational.

27:30 Critical thinking and liberal arts–based skills remain crucial in navigating rapid technological change.

Resources Mentioned:

Laura Dermody

https://www.linkedin.com/in/laurawdermody/

Boston Consulting Group

https://www.linkedin.com/company/boston-consulting-group/

MIT Article on AI ROI

https://mitsloan.mit.edu/ideas-made-to-matter/scaling-ai-results-strategies-mit-sloan-management-review

TLDR AI Newsletter

https://www.tldr.tech/ai

Nate’s Substack

https://substack.com/@natolambert?utm_source=global-search

ASU+GSV Summit

https://www.asugsvsummit.com/

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

05:30 AI accelerates content creation and reshapes L&D workflows.

06:20 Snackable learning meets the need for fast, targeted development.

07:30 Five-minute learning moments can replace hour-long sessions.

08:00 AI-powered coaching introduces conversational learning experiences.

11:20 Learning must be personal, emotional and targeted to stand out.

14:30 Learning experiences must burn lasting impressions, not just transfer information.

19:00 Leadership programs tied to engagement data drive measurable results.

27:00 Real ROI shows up in sustained behavioral change.

30:00 Innovation often comes from peer networking and vendor collaboration.

Resources Mentioned:

Adam Morettin

https://www.linkedin.com/in/adam-morettin-887240b5/

U.S. Renal Care | LinkedIn

https://www.linkedin.com/company/us-renal-care-inc./

U.S. Renal Care | Website

https://www.usrenalcare.com

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

06:00 AI is not just another tool but a transformational shift across content creation and personalization.

07:30 The real opportunity is augmenting facilitators, not replacing them.

09:00 AI can streamline prep, analyze feedback and create targeted improvement plans.

11:00 Microlearning fits into the small cracks of the day and respects learner attention.

12:00 Responsible AI use requires structured frameworks like Think Prompt Check.

19:00 Modern facilitators must move from lecture style to experience orchestration.

21:00 Strategic questioning, storytelling and psychological safety drive engagement.

27:00 AI should enable creativity while human leadership remains essential.

28:00 Radical candor balances personal care with direct challenge.

Resources Mentioned:

Mary Pelusi

https://www.linkedin.com/in/mary-pelusi/

KPMG | LinkedIn

https://www.linkedin.com/company/kpmg-us/

KPMG | Website

https://kpmg.com/

“Applying AI in Learning and Development” by Josh Cavalier

https://www.amazon.com/Applying-Learning-Development-Platforms-Performance/dp/1960231529

“Radical Candor” by Kim Scott

https://www.amazon.com/-/es/dp/1250235375

Training Magazine

https://trainingmag.com

TRACOM Group

https://www.tracom.com

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

02:10 L&D focuses on practical and relevant learning experiences that can be applied immediately.

05:35 Microlearning and on-demand content reshape how people learn, driven by learner expectations for fast, targeted information.

07:50 L&D must meet multiple generations where they are, moving away from a one-size-fits-all approach.

08:15 Capturing institutional knowledge becomes critical as tenured employees exit the workforce.

08:40 Learning increasingly happens in the flow of work, supported by technology but still grounded in human connection.

08:55 Leaders are expected to coach and mentor more, especially emerging leaders who lack prior experience in people leadership.

11:10 Strong mentorship accelerates growth by developing not only skills but also confidence, judgment and empathy.

15:20 Adaptability and self-awareness are essential skills that help leaders stay relevant and build trust during constant change.

Resources Mentioned:

Liz Ramon

https://www.linkedin.com/in/liz-ramon/

Castle Group

https://www.linkedin.com/company/castle-group/

Association for Talent Development (ATD)

https://www.td.org

Training Industry

https://trainingindustry.com

Training Magazine Conference

https://www.trainingconference.com

"The 7 Habits of Highly Effective People" by Stephen R. Covey 

https://www.goodreads.com/book/show/36072.The_7_Habits_of_Highly_Effective_People

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment #LeadershipTraining

Key Takeaways:

00:00 Introduction.

02:49 Career paths into L&D often begin through hands-on training.

03:48 L&D evolves from tactical support to strategic influence.

05:15 Direct relationships strengthen learning insight and decision-making.

08:17 Learning functions as part of the total rewards experience.

09:24 AI changes how work is designed and performed.

11:14 Human judgment remains essential alongside AI.

21:02 Learning agility enables effective navigation through change.

28:28 L&D leadership requires ongoing self-development.

Resources Mentioned:

Alissa Weiher

https://www.linkedin.com/in/alissaweiher/

UCHealth | LinkedIn

https://www.linkedin.com/company/uchealth/

UCHealth | Website

https://www.uchealth.org/

Association for Talent Development (ATD)

https://www.td.org

Learning Geeks podcast

https://www.learninggeekspodcast.com

“Leading the Learning Function” by MJ Hall and Laleh Patel

https://www.amazon.com/Leading-Learning-Function-Techniques-Organizational/dp/1950496619

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

01:54 Training contributes to consistent experiences.

03:48 Many careers in L&D begin through hands-on training opportunities.

07:01 Learning content creation has shifted significantly over time.

09:25 Access to on-demand learning expands how and when people learn.

10:32 AI is changing how work gets done rather than eliminating roles.

11:44 Careful judgment is required when using AI-generated information.

17:24 Adaptability supports growth in fast-changing environments.

28:12 Training is most effective when treated as an ongoing process.

Resources Mentioned:

Adam Bocken

https://www.linkedin.com/in/abocken/

Margaritaville | LinkedIn

https://www.linkedin.com/company/margaritaville/

Margaritaville | Website

https://www.margaritaville.com/

Harvard Business Review

https://hbr.org

The Predictive Index | Website

https://www.predictiveindex.com/

SHRM

https://www.shrm.org

“Good to Great” by Jim Collins

https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996

“Unreasonable Hospitality” by Will Guidara

https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573

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Key Takeaways:

00:00 Introduction.

03:05 Facilitation and coaching skills transfer effectively across learning environments.

05:00 Corporate learning shifts focus from content delivery to learner outcomes.

07:57 Disruption accelerates changes in how learning is delivered.

08:58 Digital-first approaches create fatigue without human connection.

14:11 Learning functions increasingly align more closely with business needs.

25:11 Resiliency supports adaptability during ongoing change.

31:58 Purpose-driven leadership helps guide future learning strategies.

Resources Mentioned:

Ian Stevens

https://www.linkedin.com/in/ian-p-stevens/

Publicis Sapient | LinkedIn

https://www.linkedin.com/company/publicissapient/

Publicis Sapient | Website

https://publicissapient.com/

Harvard Business Review

https://hbr.org

Association for Talent Development

https://www.td.org/

“Start With Why” by Simon Sinek

https://simonsinek.com/books/start-with-why/

“Leaders Make the Future” by Bob Johansen, Jeremy Kirshbaum and Gabe Cervantes

https://www.amazon.com/dp/B0DH9DBNCB

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Key Takeaways:

00:00 Introduction.

02:29 Real-world project experience can spark long-term interest in L&D careers.

05:24 Core L&D design principles stay consistent even as tools and trends change.

07:33 Thoughtful use of AI helps L&D teams move faster while keeping quality high.

08:48 Invisible learning in the workflow supports performance without pulling people out of their jobs.

09:56 Borrowing engagement techniques from modern media strengthens L&D experiences.

14:04 Safe opportunities to fail help L&D professionals grow skills, confidence and judgment.

15:02 Strong partnering and critical thinking are essential capabilities for L&D roles.

22:28 Service-focused leadership mindsets help L&D leaders remove obstacles so others can succeed.

Resources Mentioned:

Marc Donelson

https://www.linkedin.com/in/marcdonelson/

Spectrum | LinkedIn

https://www.linkedin.com/company/spectrum/

Spectrum | Website

https://jobs.spectrum.com

“Leaders Eat Last” by Simon Sinek

https://simonsinek.com/books/leaders-eat-last/

“The Servant Leader” by Ken Blanchard and Phil Hodges

https://www.amazon.com/Servant-Leader-Ken-Blanchard/dp/0849996597

“Raising a Thinking Child” by Myrna B. Shure

https://www.amazon.com/Raising-Thinking-Child-Everyday-Conflicts/dp/0671534637

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Key Takeaways:

00:00 Introduction.

01:57 Lifelong curiosity naturally leads some professionals into L&D leadership.

04:53 Virtual L&D delivery expands reach and reduces cost but still needs thoughtful design.

07:53 Future L&D success depends on flexible formats that meet people where they are.

11:33 Strong mentors help L&D leaders see beyond their own perspective.

12:29 Many emerging L&D professionals lack mentors, so proactively asking for guidance is powerful.

14:22 Asking good questions and listening deeply strengthens L&D impact across the workplace.

17:03 Following industry trends strengthens L&D credibility with stakeholders and informs relevant training.

19:31 Practical coaching frameworks support L&D leaders in building a questioning habit.

Resources Mentioned:

Gregg Summers

https://www.linkedin.com/in/gregg-summers-67830134/

Sysco | LinkedIn

https://www.linkedin.com/company/sysco/

Sysco | Website

https://www.sysco.com

International Foodservice Distributors Association

https://ifdaonline.org/

McKinsey & Company

https://www.mckinsey.com/

Nation’s Restaurant News

https://www.nrn.com/

“The Coaching Habit” by Michael Bungay Stanier

https://www.amazon.com/Coaching-Habit-Less-Change-Forever/dp/0978440749/ref=sr_1_1?adgrpid=143152019936&dib=eyJ2IjoiMSJ9.dPcjG86ulfkU_PNcTVL4dXi-x8ZbK0-S9sZ7BO0HPsniNBl1bQbi6BhiO5qiGZtjklGah_tZij9N5LoXTjI_hs4ZCnOeuYyrIZ0Xx-muqBIxI7Vo3-bodI5HarnZcVuieFkPdo_9RqJ9oAM2EJdn-laxDequkfdaWg0bUjT2D13WKf7KsBtqiEcL90-wS0K6bj3CLSTBJQf8v_ZwmN7j45G0Cv8TDW3YIhsx3oJDPj8.qiazw-HEF5b7dB3hYEgfgTg2c2ku9LDJUynsE3SoVqU&dib_tag=se&hvadid=673571726807&hvdev=c&hvlocphy=9061346&hvnetw=g&hvqmt=e&hvrand=11244354205537039533&hvtargid=kwd-171407862763&hydadcr=27730_14726195&keywords=the+coaching+habit&mcid=eacfb6bba4b332b2a0e509652623110e&qid=1763457326&sr=8-1

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Key Takeaways:

00:00 Introduction.

02:13 L&D supports employees in building skills for current and future roles.

05:13 Career pivots into L&D start with knowing strengths and passions.

06:03 L&D must keep pace with constant change and new trends.

08:02 Microlearning offers focused development for busy professionals with limited time.

10:32 Virtual L&D requires different facilitation techniques than in-person classrooms.

12:18 AI coaching provides safe spaces to practice conversations and gain feedback.

16:35 Mentors help leaders challenge self-doubt and grow strategic thinking.

30:25 Intentional gathering principles help leaders design more meaningful meetings and learning experiences.

Resources Mentioned:

Chrissy Medeck

https://www.linkedin.com/in/chrissymedeck/

Ascension | LinkedIn

https://www.linkedin.com/company/ascensionorg/

Ascension | Website

https://www.ascension.org/

Association for Talent Development (ATD)

https://www.td.org/

SHRM

https://www.shrm.org/

Harvard Business Review

https://hbr.org/

Gartner

https://www.gartner.com/en

“The Art of Gathering” by Priya Parker

https://www.priyaparker.com/book-art-of-gathering

Priya Parker TED Talk

https://www.ted.com/speakers/priya_parker

Blinkist

https://www.blinkist.com/

getAbstract

https://www.getabstract.com/en/

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Key Takeaways:

00:00 Introduction.

03:13 Continued professionalization of L&D places the learner at the center rather than focusing on information delivery.

04:24 Technology accelerates design efficiency and enables real-time, on-the-floor guidance at the point of need.

05:36 Training is framed as a continuous experience that is prepared, delivered and measured for transfer to the job.

06:31 Mentorship at The Home Depot shapes a measurable, story-driven approach to learning design.

08:31 Informal mentoring supports former teachers transitioning into instructional design through a learn-by-doing path.

10:26 Empathy and soft skills are positioned as essentials for translating SME and learner needs within L&D.

12:51 ATD events, LinkedIn and industry publications are primary sources for staying current.

Resources Mentioned:

Yusuf Sadrud-Din

https://www.linkedin.com/in/yusufsadruddin/

Whistle Express Car Wash | Linkedin

https://www.linkedin.com/company/whistleexpress/

Whistle Express Car Wash | Website

https://whistleexpresscarwash.com/

“The Fifth Discipline” by Peter Senge

https://www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254

ATD International Conference & EXPO

https://atdconference.td.org/

Chief Learning Officer Magazine

https://www.chieflearningofficer.com/

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Key Takeaways:

00:00 Introduction.

01:51 An evidence-based approach guides AI decisions in L&D and across the business.

04:27 Many organizations show activity without achieving business change.

06:31 Early pilots and workshops build literacy in L&D but are not the transformation.

09:33 Leadership remains the primary barrier to effective AI integration in L&D.

15:59 Teams progress from literacy to fluency before structural change in L&D workflows.

19:19 L&D evolves from content creation to organizational design and governance.

21:18 Practical workflow improvements in L&D free capacity for higher value work.

27:20 Markus’ latest research, “The Last Inch Challenge,” looks at the trust gap that is hindering AI adoption.

Resources Mentioned:

Markus Bernhardt

https://www.linkedin.com/in/markus-bernhardt/

Endeavor Intelligence | LinkedIn

https://www.linkedin.com/company/endeavor-intelligence/

Endeavor Intelligence | Website

https://www.endeavorintel.com/

"The Two-Wave Transformation" model

https://www.endeavorintel.com/frameworks

The Endeavor Report

https://www.endeavorintel.com/endeavor-report

The Learning Guild

https://www.learningguild.com/

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Key Takeaways:

00:00 Introduction.

02:26 Upskilling in AI becomes a core priority in L&D.

07:15 AI marks an inflection point for L&D practice.

11:08 Human-machine performance analysis reframes L&D roles.

13:02 L&D shifts from content production to orchestration.

14:58 Pattern recognition accelerates L&D decision-making.

20:59 Professional expertise pairs with AI in everyday L&D work.

24:15 Mature L&D ecosystems depend on policy and governance.

31:03 Trusted sources and communities sustain ongoing growth in L&D.

Resources Mentioned:

Josh Cavalier

https://www.linkedin.com/in/joshcavalier/

JoshCavalier.ai | LinkedIn

http://joshcavalier.ai

JoshCavalier.ai | Website

http://joshcavalier.ai

“Applying AI in Learning and Development” by Josh Cavalier

https://www.amazon.com/Applying-Learning-Development-Platforms-Performance/dp/1960231529

“Performance Consulting” by Dana Robinson

https://www.amazon.com/Performance-Consulting-Strategic-Process-Organizational/dp/1626562296

LinkedIn Learning

https://www.linkedin.com/learning/

OpenSesame

https://www.opensesame.com/

ServiceNow

https://www.servicenow.com/

Workday

https://www.workday.com/

Microsoft 365

https://www.microsoft.com/en/microsoft-365

Google Workspace

https://workspace.google.com/

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#LearningAndDevelopment #CorporateTraining #LeadershipTraining

Key Takeaways:

00:00 Introduction.

02:28 A passion for enabling others often leads professionals to discover their place in L&D.

04:45 The L&D field continues to evolve with new technology and data-driven methods that enhance learning outcomes.

06:45 The integration of data storytelling allows learning professionals to align L&D outcomes with business goals.

08:32 Human-centered approaches and adaptable ecosystems strengthen learning cultures across organizations.

10:32 Learning experiences create connection and engagement within hybrid and global teams.

13:08 Mentorship and support from leaders play a significant role in professional development and in building confidence.

15:03 Structured peer programs foster collaboration and reinforce shared learning in the workplace.

17:38 Emerging AI tools reshape how L&D professionals learn, adapt and teach in dynamic environments.

21:29 Reading and reflection remain essential for personal and professional development in L&D leadership.

Resources Mentioned:

Rebecca Alimorong

https://www.linkedin.com/in/rebeccaalimorong/

Robert Half | LinkedIn

https://www.linkedin.com/company/robert-half-international/

Robert Half | Website

https://www.roberthalf.com

“Beyond the Grind” by Rebecca Alimorong

https://www.rebeccaalimorong.com/product-page/beyond-the-grind

“Artificial Intelligence for Learning” by Donald Clark

https://www.amazon.com/Artificial-Intelligence-Learning-Employee-Development/dp/1789660815

“Communicate to Influence” by Ben Decker and Kelly Decker

https://www.amazon.com/Communicate-Influence-Inspire-Audience-Action/dp/0071839836

“How to Win Friends & Influence People” by Dale Carnegie

https://www.rfpmm.org/pdf/how-to-win-friends-and-influence-people.pdf

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Key Takeaways:

00:00 Introduction.

04:10 The rise of AI shifts L&D priorities from content creation to content curation.

07:47 Sales enablement requires concise training that respects learners’ time.

08:48 Effective design favors simplicity and measurable impact over lengthy formats.

09:54 AI tools enable targeted performance support and role-based guidance in L&D.

12:27 Mentorship strengthens leadership capability and interpersonal effectiveness.

15:03 Working with AI while keeping a human perspective becomes a core skill for learning leaders.

19:54 Learning leaders serve as mentors who provide context and help people achieve better outcomes.

Resources Mentioned:

Robert Panetti

https://www.linkedin.com/in/panetti/

Avetta | LinkedIn

https://www.linkedin.com/company/avetta/

Avetta | Website

http://www.avetta.com

“Badass: Making Users Awesome” by Kathy Sierra

https://www.amazon.com/Badass-Making-Awesome-Kathy-Sierra/dp/1491919019

Learning Guild (previously E-Learning Guild)

https://www.learningguild.com/

ATD Atlanta

https://www.google.com/aclk?sa=L&ai=DChsSEwjmnfnqmrqQAxX-2EwCHQTuHr4YACICCAEQABoCdG0&co=1&ase=2&gclid=CjwKCAjwpOfHBhAxEiwAm1SwEiRGQEJNRr4MmhRuQ2TEd8c7H6UW4GISZzZP4ADyWRuT25TQaoMHUxoC3o4QAvD_BwE&cid=CAASNuRoCKfH74Nu4q2jSfpCmue7Qxh5T6j9_ZebXk1OQH1cj8vvSo6pq_oIfNYQ5EKl_9L1xxrtlg&cce=2&category=acrcp_v1_32&sig=AOD64_3__LrE4UQqExZ0hQ-f_knq8jjkxw&q&nis=4&adurl&ved=2ahUKEwjYvO_qmrqQAxVeSfUHHWkoMe8Q0Qx6BAgLEAE

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Key Takeaways:

00:00 Introduction.

05:49 The focus of L&D is now on behavior change, not just delivering training.

09:21 Preparing participants with tools, time and safety is key to learning and growth in L&D.

11:13 Team collaboration supports effective workplace learning and better outcomes.

14:30 Frameworks help L&D leaders decide what work technology should automate and what is best for people.

21:37 Good L&D relies on combining technology, accurate information and clear instructions.

24:26 Staying up to date in L&D means following credible experts and quality research.

31:30 Real relationships, whether among people or with digital coworkers, make learning results stronger.

Resources Mentioned:

David Chestnut

https://www.linkedin.com/in/davidchestnut/

Accenture | LinkedIn

https://www.linkedin.com/company/accenture/

Accenture | Website

https://www.accenture.com/

Dr. Ethan Mollick

https://www.linkedin.com/in/emollick/

One Tree Planted

https://onetreeplanted.org/

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

03:53 Culture and performance consulting extend impact beyond training-only solutions. 

05:12 Direct relationships offer consistent service and value to clients. 

06:51 Remote collaboration builds strong consultant communities, despite the distance. 

08:57 Long-term consultant integration supports award-winning L&D outcomes. 

11:00 Streamlined processes make recognition achievable for busy L&D teams. 

13:20 Adaptability, integrity and commitment keep consultants in demand. 

14:43 Responsiveness and practitioner-vetted talent earn client trust. 

Resources Mentioned:

Lori Fancher

https://www.linkedin.com/in/lorifancher/

TrainingPros | LinkedIn

https://www.linkedin.com/company/trainingpros/

TrainingPros | Website

https://trainingpros.com/

Brandon Hall Group Awards

https://excellenceawards.brandonhall.com/

“The HR Scorecard” by Brian E. Becker, Mark A. Huselid and Dave Ulrich

https://www.amazon.com/HR-Scorecard-Linking-Strategy-Performance/dp/1578511364

“Scrum” by Jeff Sutherland and JJ Sutherland

https://www.amazon.com/dp/038534645X

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

05:58 Early experiences influence leadership perspectives.

09:02 Learning methods evolve to meet changing needs.

12:08 Simplicity helps learning stick for the long term.

14:26 Technology is shaping the future of education.

18:06 Effective communication is vital for success.

29:41 Experimentation is key to growth and resilience.

31:58 The importance of perspective and self-awareness.

42:59 Leadership growth depends on multiple levers.

Resources Mentioned:

Mike Grabarek

https://www.linkedin.com/in/mike-grabarek/

SS&C Technologies | Linkedin

https://www.linkedin.com/company/ss-c-technologies/

SS&C Technologies | Website

https://www.ssctech.com/

“Language and the Pursuit of Happiness” by Chalmers Brothers

https://www.amazon.com//dp/0974948705

“Management of the Absurd” by Richard Farson

https://www.amazon.com/dp/0684830442

“Hidden Value” by Dr. Keith Keating

https://www.amazon.com/dp/B0F749SG21

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

03:19 Effective relationship management combines project knowledge with talent alignment.

03:52 Flexibility in L&D careers supports both professional and personal growth.

05:30 Consultant success depends on cultural fit, engagement and continuous learning.

07:42 Lasting professional relationships are built on trust and communication.

09:09 Top consultants demonstrate initiative, adaptability and collaboration.

11:31 Clients value strong partnerships that extend beyond transactional work.

13:08 Resources and thought leadership guide learning leaders in shaping their impact.

14:00 Challenges in L&D provide lessons that influence future approaches.

Resources Mentioned:

Kelley Kalbas

https://www.linkedin.com/in/kelleykalbas/

TrainingPros | LinkedIn

https://www.linkedin.com/company/trainingpros/

TrainingPros | Website

https://trainingpros.com

“Hidden Value” by Dr. Keith Keating

https://www.amazon.com/Hidden-Value-Reveal-Organizational-Learning/dp/B0F749SG21

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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Key Takeaways:

00:00 Introduction.

03:01 Transitioning into L&D can be supported by transferable skills and continuous learning.

04:31 Building networks and professional relationships is essential for success in L&D.

08:15 Trust in L&D partnerships is strengthened through consistent communication and supportive actions.

13:14 Stakeholder buy-in is key to ensuring training programs create lasting organizational impact.

17:31 AI is reshaping L&D by centralizing knowledge and making learning resources more accessible.

21:37 Simulation-based learning enhances skill development and learner confidence in L&D programs.

25:18 Personal growth habits contribute to stronger alignment and results in L&D initiatives.

27:56 Using frameworks to focus on what’s within our control helps L&D professionals manage change effectively.

Resources Mentioned:

Frankie Robinson

https://www.linkedin.com/in/frankie-robinson-idd/

TrainingPros | LinkedIn

https://www.linkedin.com/company/trainingpros/

TrainingPros | Website

https://trainingpros.com

“The 7 Habits of Highly Effective People” by Stephen Covey

https://www.amazon.com/7-Habits-Highly-Effective-People/dp/1416502491

Sana Labs

https://sanalabs.com/

The Power of Covey’s Circle of Concern, Influence, and Control

https://www.modern.works/blog/the-power-of-coveys-circle-of-concern-influence-and-control

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

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